repeated automobile problems « California Lemon Law blog

The 2024 Mazda CX-90 Plug-in Hybrid Electric Vehicle (PHEV) is facing serious concerns from owners, with a reported 130 complaints, 10 recalls, and 303 manufacturer communications. As this model hits the market, many drivers are voicing their frustration over problems that range from safety-critical issues to major mechanical failures. The list of concerns brings into question whether some of these vehicles could qualify for a buyback under California’s Lemon Law. Here’s an in-depth look at the problems plaguing the 2024 CX-90 PHEV.

Top Complaints About the 2024 Mazda CX-90 PHEV

Consumer reports and complaints have highlighted four major areas of concern: forward collision avoidance, engine performance, electrical systems, and steering. These issues are not just minor inconveniences; they could pose significant safety hazards for drivers and passengers.

Forward Collision Avoidance: Numerous drivers have reported malfunctioning collision-avoidance systems, with false positives causing the brakes to activate unexpectedly. The risk of being rear-ended due to this sudden and unnecessary braking is a valid concern, especially on busy roads or highways.
Engine Issues: Many drivers have experienced engine problems, with some vehicles failing to restart after the i-stop feature engages, and others reporting a complete shutdown while in motion. This kind of unreliability in the engine system poses a clear danger, especially at high speeds.
Electrical Problems: Complaints about electrical malfunctions are widespread. The Dash Electrical Supply Unit (ESU) has been known to fail, affecting vital functions like the defroster, seat belt warnings, and battery cooling systems. Given the reliance of PHEVs on complex electrical systems, these issues are alarming and inconvenient.
Steering Concerns: A sudden loss of power steering assist is a particularly dangerous defect, making it difficult for drivers to control the vehicle. This kind of failure can occur without warning, putting both the driver and surrounding traffic at risk.

Recalls Highlight Safety and Reliability Concerns

The 2024 Mazda CX-90 PHEV has been subject to a staggering 10 recalls, indicating widespread problems that extend beyond individual cases. Here are some of the most notable recalls:

Engine Restart Failures: The i-stop feature, which automatically shuts off the engine to save fuel when idling, may prevent the engine from restarting, leading to potential stranding.
High-Voltage Battery Cooling System Issues: Faulty software in the ESU may lead to critical functions, including battery cooling and safety alerts, failing during startup.
PCM and ECM Software Malfunctions: Problems with the powertrain and engine control modules can illuminate warning lights and result in a sudden loss of drive power.
Inverter Software Errors: In plug-in hybrid models, improper software may lead to a total power loss when driving in electric mode.
Sudden Braking: The automatic braking system has a tendency to activate unexpectedly, posing a serious collision risk.
Power Steering Failures: An assembly issue with the worm gear can cause power steering assist to be lost without warning, making the vehicle difficult to steer.
Camera Malfunctions: Rear view and side cameras may not display properly due to software errors, which is a clear safety compliance issue.
Unexpected Engine and Motor Shutdown: Critical errors in the hybrid system software can cause both the engine and electric motor to shut down unexpectedly.
Pedestrian Warning Sounds: Missing software in the AVAS amplifier can result in incorrect pedestrian alert sounds, failing to meet federal safety standards for hybrid and electric vehicles.

California Lemon Law: What You Need to Know

California has some of the strongest Lemon Law protections for consumers. If your vehicle has repeated, unresolved problems that impair its use, safety, or value, you may be entitled to a buyback or replacement. Under the California Lemon Law, a car manufacturer must either replace your vehicle or refund your money if they cannot fix a substantial defect within a reasonable number of attempts.

So, what counts as a substantial defect? Issues that compromise your safety or significantly impact the car’s performance typically qualify. For instance, if your 2024 Mazda CX-90 PHEV loses power while driving, suddenly engages the brakes, or suffers from major electrical failures, these could be considered substantial defects.

If you’ve taken your vehicle in for multiple repairs for the same issue without a permanent fix, you might have grounds for a Lemon Law claim. It’s important to keep detailed records of all service visits, recall repairs, and communication with Mazda to strengthen your case.

Next Steps for Owners

If you’re dealing with repeated, unresolved issues with your 2024 Mazda CX-90 PHEV, consulting with a Lemon Law attorney can help clarify your options. California’s Lemon Law is designed to protect you from being stuck with a faulty vehicle. Given the ongoing recalls and widespread complaints, many owners may find themselves in a position to take advantage of these consumer protections.

Certain Porsche Taycan models from 2021 to 2024 may face issues with their high-voltage batteries, specifically the potential for short circuits within the battery modules. These short circuits could result in thermal events, including the risk of overheating or even fires in extreme cases. The root cause of this issue has been traced back to potential manufacturing problems from the battery supplier, which, in rare instances, increase the likelihood of internal short circuits.

This latest recall builds on earlier recalls that were issued for similar battery-related problems, namely 23V-840 (manufacturer recall code APB5), 24V-215 (code ARA4), and 24V-217 (code ARA5). Porsche has been using data analytics and conducting hardware tests to better understand the extent of the issue. On September 23, 2024, the company determined that additional Taycan vehicles might be at risk due to potential battery defects, even though no confirmed data anomalies have been identified in these vehicles so far. As a result, Porsche launched a new recall with the identification codes ARB6 and ARB7.

Breakdown of ARB6 and ARB7 Recalls

ARB6: This recall covers a group of vehicles for which Porsche does not have enough data to determine whether there are issues with the high-voltage batteries. Since there isn’t sufficient information, Porsche is taking precautionary measures. Owners of vehicles in this group will receive a notification advising them to limit their battery’s charging capacity to a maximum of 80%. This is intended as a temporary solution while further analysis is conducted to either confirm the presence of battery anomalies or clear the vehicle of any issues. This interim step is designed to reduce the risk of thermal events while Porsche continues its investigation.
ARB7: In contrast, ARB7 applies to a set of vehicles for which Porsche has gathered sufficient battery data, and current diagnostics show no data anomalies in the high-voltage battery. As a result, there is no need to restrict battery charging for these vehicles to 80%. What sets this group apart is that these vehicles allow Porsche to continuously monitor the battery health via over-the-air updates. This real-time data monitoring enables Porsche to detect any future battery module issues quickly. If an anomaly is detected later, Porsche will notify owners, replace the affected battery module, and advise them to limit charging to 80% until the replacement is completed.

As part of this recall process, Porsche is implementing a series of steps to address the potential battery issues:

For ARB6 Vehicles: Owners are advised to cap their battery charging at 80% until a more permanent solution is available. This is purely a precautionary measure while Porsche continues to analyze the vehicles and gather more data on the potential risks.
For ARB7 Vehicles: Since Porsche already has access to these vehicles’ battery data via over-the-air diagnostics, there is no need for an 80% charging limit unless future data shows a problem. Porsche’s real-time monitoring will automatically detect any battery module anomalies. Should a problem arise, the company will issue a notification to the owner, and the affected battery modules will be replaced. In the meantime, Porsche will advise affected owners to limit charging to 80% as a safeguard.

For both ARB6 and ARB7, the final remedy will involve installing an advanced on-board diagnostic software on all affected vehicles. This software will be capable of detecting potential battery anomalies before they become serious. However, before this software is installed, Porsche will conduct an analysis of the battery modules in each vehicle. If the analysis shows that no problems are present, the software will be installed immediately. If the analysis detects any issues, Porsche will replace the faulty battery module(s) before proceeding with the installation of the diagnostic software.

Once the new on-board diagnostic software is installed, it will continuously monitor the vehicle’s high-voltage battery using advanced data analytics. If the software detects an anomaly in any of the battery modules, it will send a warning message to the vehicle’s head unit, alerting the driver. In this case, the battery’s charging capacity will be automatically limited in stages: first to 80%, and eventually to a lower limit, likely around 50%, depending on the severity of the detected anomaly. This stepwise reduction in charging capacity helps prevent thermal events and gives the driver time to seek service. If necessary, Porsche will replace the affected battery modules to restore the vehicle’s full functionality. Since the battery consists of multiple modules, it is possible that different modules could show issues at different times, requiring multiple replacements over the vehicle’s lifetime.

Porsche plans to roll out this advanced diagnostic software as the final remedy in the first quarter of 2025. In the meantime, dealers will be prepared to install interim software and address any battery concerns as they arise. Owners of affected vehicles will receive notification letters starting on November 29, 2024. These letters will provide detailed instructions on what steps to take next and how to proceed with repairs or updates.

The recall numbers for this issue are ARB6 and ARB7. Additionally, the National Highway Traffic Safety Administration (NHTSA) has assigned campaign numbers 24V-731 and 24V-732 to these recalls. These recalls build on and replace the earlier recalls 23V-840, 24V-215, and 24V-217, expanding the affected vehicle population as Porsche continues its investigation.

Ford Motor Company (Ford) have discovered a defect affecting certain 2021-2022 Bronco, F-150, Edge, Explorer, Lincoln Nautilus, and Lincoln Aviator vehicles equipped with either a 2.7L or 3.0L Nano EcoBoost engine. The engine intake valves may break while driving, which can result in engine failure and a loss of drive power.

The following vehicle models are affected by this recall:

2021-2022 Ford Bronco
2021-2022 Ford Edge
2021-2022 Ford Explorer
2021-2022 Ford F-150
2021-2022 Lincoln Aviator
2021-2022 Ford Bronco

In January 2022, an investigation was opened into certain 2021 Lincoln Aviator and Nautilus vehicles equipped with 2.7L and 3.0L Nano EcoBoost engines after 22 instances of engine failure were reported within three months of service. The issue involved left-hand engine intake valve fractures, which led to catastrophic engine damage and Loss of Motive Power (LOMP). A tear down analysis confirmed intake valve fractures in 251 engines from warranty repairs.

Ford traced the problem to intake valves exceeding the hardness specification due to faulty grinding processes by the supplier. The intake valve material was changed for vehicles produced after October 31, 2021, to improve robustness.

On May 5, 2022, Ford opened an internal investigation into early intake valve fractures, and on May 27, 2022, the National Highway Traffic Safety Administration (NHTSA) began its own investigation after receiving reports from Ford Bronco owners. NHTSA expanded the scope of the investigation in July 2022.

On September 29, 2023, NHTSA expanded their investigation to include all 2021 and 2022 Ford/Lincoln models with 2.7L and 3.0L engines. As of August 9, 2024, Ford reported 811 global warranty claims and 267 field reports related to fractured intake valves. On August 16, 2024, Ford’s Field Review Committee approved a field action to address the issue.

Dealers will perform an engine cycle test and replace the engine as necessary. Owner notification letters are expected to be mailed October 7, 2024. Ford’s number for this recall is 24S55 and the NHTSA campaign number is 24V-635.

Jaguar Land Rover North America, LLC (Jaguar) are reaching out to the owners of specific 2019 Jaguar I-PACE vehicles regarding a significant safety concern involving the high-voltage battery. The issue, which could potentially cause the battery to overheat, has prompted a recall to ensure the safety of the vehicle owners.

This recall comes after a series of events beginning in July 2024, when Ford’s Critical Concern Review Group identified a problem related to a warranty report. The issue involved a fuel injector with a missing o-ring support disc, which could lead to fuel system malfunctions. Ford’s Supplier Technical Assistance team, in collaboration with the supplier, conducted an in-depth review of images taken during the production of all fuel injectors to pinpoint the parts that could be affected. They then compared these findings to vehicle production records to identify the specific vehicles at risk.

On August 16, 2024, Ford’s Field Review Committee evaluated the concern and decided to approve a field action to address the problem. Up to that date, Ford had identified 10 reports of vehicles with fuel injectors missing the crucial o-ring support disc. Fortunately, there have been no reports of fires, accidents, or injuries related to this condition. However, the potential risk was significant enough to warrant immediate action.

Jaguar is advising all affected vehicle owners to take precautionary measures until the recall repair is completed. Specifically, owners are urged to park and charge their vehicles outdoors and away from any structures. This precaution should continue for 30 days even after the repair has been completed, ensuring the safety of both the owners and their surroundings.

As an interim solution, Jaguar dealerships will update the software of the battery energy control module to help mitigate the risk. However, the final, long-term remedy for the issue is still being developed. Jaguar plans to send out official owner notification letters by October 18, 2024, providing detailed instructions on the next steps. For reference, Jaguar has assigned the recall number H514, and it has been registered with the National Highway Traffic Safety Administration (NHTSA) under the campaign number 24V-633.

It’s important to note that this isn’t the first recall related to this issue. The same vehicles were previously recalled under multiple recall numbers, including 24V-085 (H471), 23V-709 (H459), and 23V-369 (H441). If you own one of these vehicles, you will need to have the latest remedy performed, even if your vehicle has already undergone previous repairs for this issue.

In a concerning development for Acura ZDX All-Wheel Drive owners, a potentially dangerous issue has been identified within certain 2024 models. The problem, rooted in the vehicle’s anti-lock brake system (ABS), could lead to unexpected activation of the ABS, causing a release of brake pressure that significantly diminishes braking performance. This defect poses an increased risk of accidents, particularly during specific low-speed braking events.

The problem first came to light in July 2024 when Honda, Acura’s parent company, was notified by General Motors (GM) about the issue. GM had received reports of two minor accidents, both allegedly linked to a sudden loss of braking, which were suspected to be caused by a software glitch in the ABS. In addition to these accidents, GM also reported a field complaint regarding the issue, though no accident had occurred in that instance.

Honda quickly launched an investigation into the matter. Upon closer examination, it was discovered that the issue was indeed related to a defect in the anti-lock brake system. Specifically, during certain braking events at speeds below 25 mph on dry surfaces, the ABS may activate with undue sensitivity. If this occurs and a specific sequence of wheel movements follows, the ABS will continue to release brake pressure in the service brake system. The result is a dramatic reduction in stopping performance, or in some cases, a complete failure of the brakes, greatly increasing the risk of a crash.

After confirming the defect, Honda determined that it posed a significant safety risk and initiated a safety recall. The company has emphasized that, as of now, no warranty claims, field reports, or incidents involving injuries or crashes related to this defect have been reported in Acura vehicles.

Affected vehicle owners will be notified of the recall and instructed to perform an iN VIN status inquiry to verify if their vehicle is eligible for the update. This notification is crucial for ensuring that all potentially affected vehicles, including those in new or used vehicle inventories, are addressed promptly.

To resolve this issue, Acura will be updating the electronic brake control module software. This update will be delivered either through an over-the-air (OTA) update or by visiting an Acura dealership. The update is designed to correct the sensitivity of the ABS, preventing the unexpected release of brake pressure and restoring normal braking function.

Acura has designated this recall with the internal number UJE, while the National Highway Traffic Safety Administration (NHTSA) has assigned it the campaign number 24VC-614.

Owners of the 2024 Acura ZDX All-Wheel Drive are urged to check whether their vehicle is affected by this recall. If you own one of these vehicles, it’s important to respond to the recall notice and ensure that the necessary software update is performed as soon as possible. This proactive step will help avoid the risks associated with the ABS defect and ensure your vehicle operates safely.

Ford Issues Recall for Certain 2024 Mustang Models Due to Under Hood Fire Risk

Ford Motor Company (Ford) have identified a problem that could potentially lead to under hood fires in certain 2024 Mustang vehicles. Owners of the affected vehicles will receive notification letters with detailed instructions on how to get the necessary repairs. These letters are expected to be mailed by June 17th, 2024.

Discovery of the Problem

Ford became aware of the issue in April 2024 after receiving two reports of under hood fire allegations in 2024 Mustang models equipped with manual transmissions. Upon receiving these reports, Ford’s Critical Concern Review Group (CCRG) promptly conducted inspections of both vehicles to determine the root cause of the fires. Following their investigation, the company decided to issue a recall to address the identified defect.

Details of the Defect

The defect report indicates that the vehicle’s clutch pressure line may not be properly secured to the vehicle’s firewall stud. An improperly retained clutch pressure line can come into contact with hot exhaust components and potentially melt, leading to brake fluid leakage. Although this leakage does not affect the brake system’s fluid volume or functionality, it can significantly impact the clutch system. Specifically, the defect can result in an inability to change gears, and in certain situations, the engine may stall when the throttle is released. Moreover, if the leaked brake fluid accumulates near a hot surface, there is a risk of smoke and an under hood fire, posing a serious safety hazard.

Recall Details and Repair Process

To address this issue, Ford dealers will inspect the clutch pressure line and perform necessary repairs to ensure it is properly retained. The recall has been assigned Ford’s internal number 24S36, and the National Highway Traffic Safety Administration (NHTSA) campaign number is 24V-394.

What Should Owners Do?

If you own a 2024 Mustang, especially one with a manual transmission, it is crucial to stay informed about this recall. Keep an eye out for the notification letter from Ford, which will provide specific instructions on how to proceed with the necessary repairs. In the meantime, if you experience any issues with your vehicle’s clutch or observe any unusual smoke from under the hood , contact your local Ford dealer for repairs, immediately.

Could Your Vehicle Be A Lemon?

The Lemon Law is a consumer protection statute designed to provide relief to car buyers who purchase vehicles that fail to meet quality and performance standards. It ensures that consumers can seek recourse if their new car has serious defects that the manufacturer cannot fix within a reasonable number of attempts. An essential aspect of leveraging the Lemon Law is maintaining accurate and detailed paperwork whenever your vehicle undergoes repairs. This documentation includes repair orders, work performed, dates, and technician notes. Accurate records are crucial because they serve as evidence of the recurring issues and the attempts made to resolve them, which can substantiate a Lemon Law claim. Without proper documentation, proving that your vehicle qualifies as a “lemon” can be challenging, potentially hindering your ability to receive a replacement, refund, or compensation.

Ford Escape Gearshift Ford has discovered a problem affecting specific hybrid vehicles, including the 2022-2024 Maverick, 2020-2022 Escape, and 2021-2022 Lincoln Corsair models. These vehicles may contain software that could cause the vehicle to shift into neutral unexpectedly.

Investigation and Findings

In March 2024, Ford’s Critical Concern Review Group (CCRG) initiated an investigation following field reports indicating that some vehicles were shifting to neutral after receiving a Hybrid Powertrain Control Module (HPCM) software update at dealerships. The powertrain controls and calibration team discovered that the new Hybrid Transmission Internal Park Module (HTIPM) software, which had been released for service in January 2024, was incorrectly detecting noise in the Park Motor Position Sensor. This led to the generation of erroneous Park Motor Position Sensor Diagnostic Trouble Codes (DTCs) U1010 and U1011.

Field Action Approval

On May 3, 2024, Ford’s Field Review Committee examined the issue and approved a field action to address the problem. According to the defect report, the affected vehicles received HPCM software that could force the vehicle into a neutral state while driving. As the vehicle coasts to a stop, the transmission will automatically shift to “Park”. Despite this issue, drivers retain functionality for power braking and power steering. Once the driver shifts back to drive, the vehicle enters a limp home mode, which provides limited torque at low speeds up to 30 mph.

Reported Incidents and Warranty Claims

Ford has reported 315 warranty claims in North America and 125 Vehicle Owner Questionnaires (VOQs) that may be related to this software issue. These incidents highlight the importance of addressing the defect to ensure driver safety and vehicle reliability.

Recall Details and Owner Notification

To rectify the problem, dealers will update the HPCM software free of charge. Ford plans to mail owner notification letters starting on May 23, 2024. For reference, Ford’s recall number for this issue is 24S33, and the National Highway Traffic Safety Administration (NHTSA) campaign number is 24V-330.

Owners of the affected vehicles are encouraged to contact their dealers promptly to schedule the necessary software update. Ensuring that your vehicle receives this update is crucial for maintaining optimal performance and safety.

Summary

Affected Vehicles: 2022-2024 Ford Maverick, 2020-2022 Ford Escape, and 2021-2022 Lincoln Corsair hybrid models.
Issue: Software may cause unexpected shifts into neutral.
Investigation Start: March 2024 by Ford’s CCRG.
Findings: Noise in Park Motor Position Sensor detected by HTIPM software, causing erroneous DTCs U1010 and U1011.
Action Approved: May 3, 2024, by Ford’s Field Review Committee.
Incidents Reported: 315 warranty claims and 125 VOQs in North America.
Solution: HPCM software update by dealers.
Owner Notification: Letters to be mailed starting May 23, 2024.
Recall Numbers: Ford 24S33, NHTSA 24V-330.

Hyundai Motor America (HMC) is reaching out to owners of specific Genesis G70, G80, and G90 vehicles equipped with a 3.3-liter V6 turbocharged engine about a crucial safety concern. This issue involves the oil feed pipe that could potentially deteriorate and lead to oil leakage, posing a risk of engine compartment fires.

What’s the Problem?

The defect lies in the left hand (LH) turbocharger oil supply pipe within these vehicles. Prolonged exposure to high temperatures in the engine compartment can cause this pipe to crack, potentially resulting in oil leaks onto the exhaust manifold. Such leaks significantly increase the risk of engine compartment fires.

Investigation and Decision to Recall

HMC initiated an investigation into this issue in June 2023 after reports of similar incidents in foreign markets. The Data Review Committee (DRC) noted a concerning trend of turbocharger oil supply pipe repairs during colder seasons. After escalating the investigation to the Technical Review Committee (TRC) in February 2024, HMC confirmed the need for a safety recall.

The TRC observed repeat repairs related to a prior recall (Recall 003G – 19V-538) addressing oil leak issues caused by insufficient swaging of the turbocharger oil supply pipe fitting. The affected vehicles, including those addressed in the previous recall, were manufactured before a material change to stainless steel pipes was implemented by the supplier around August 2021.

Affected Vehicles and Reports

The recall affects approximately:

14,186 model year 2019-2022 Genesis G70 vehicles
7,372 model year 2018-2020 Genesis G80 vehicles
6,881 model year 2017-2022 Genesis G90 vehicles

As of January 15, 2024, HMC has received 81 reports alleging the defect in the U.S. market. However, no confirmed crashes, injuries, or fires related to this issue have been reported.

Signs of Trouble

Owners should remain vigilant for signs indicating a potential problem with the oil feed pipe, including:

White smoke
Burning smell
Oil leaking onto ground surfaces

What Next?

All affected vehicle owners will receive notification by first-class mail, providing instructions to visit a Genesis retailer for replacement of the LH turbocharger oil supply pipe. The recall number assigned to this issue is 019G. The NHTSA campaign number is 24V-191, replacing the previous recall number 19V-538. Vehicles previously serviced under recall 19V-538 will require another repair.

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Tag Archives: repeated automobile problems

2024 Mazda CX-90 PHEV Issues: Could Your Vehicle Be a Lemon?

Porsche Taycan Potential Battery Fire

Ford And Lincoln Engine Intake Valves May Break

The following vehicle models are affected by this recall:

Jaguar I-Pace Battery Could Overheat

Unexpected ABS Activation In 2024 Acura ZDX All-Wheel Drive Vehicles

Improperly Secured Clutch Pressure Line