A consumers report published this month could have some Tesla Model S drivers wondering if their cars could be lemons. When ConsumerReports.org first tested the Model S, they described the vehicles as a revolutionary car from an innovative automaker. In May 2013, they gave the Model S a score of 99 %, receiving a Consumer Reports’ recommendation. But over the last 15,743 miles, their test car developed some minor problems. These problems include: Continue reading
Tag Archives: Consumer Reports
Ford Improves On MyFord Infotainment Usability
Consumer complaints about Ford’s new infotainment system, MyFord Touch, are not going unnoticed, as Ford prepares to send customers a free upgrade to make their system more user friendly. When the digital control system was launched last year, Ford said that it would combine modern consumer electronic screens and controls that will eventually become the industry standard. Instead, the new technology resulted in Ford dropping considerably in quality by both Consumer Reports and JD Power & Associates annual quality rankings.
Fortunately for Ford, the digital technology also makes it easy and affordable for Ford to improve the usability of the system. According to Ford’s director of electronics engineering, Graydon Reitz, the new system will be less cluttered and easier to use, with virtual buttons and voice recognition responding more rapidly in the new version. Customers with an earlier version of MyFord Touch systems will be able upgrade the systems themselves through a USB port in the car.
Ford Quality Rating Drops
Consumer Reports’ 2011 annual car reliability survey, seems to mimic JD Power & Associates annual automobile quality study, by reporting that the overall quality of 2011 vehicles has dropped. Ford, suffering the biggest drop, went from 5th to 23th spot, the biggest drop for any major automaker in Consumer Reports’ 2011 Annual Auto Survey. According to the report, the new Ford Explorer, Fiesta, and Focus all had below average reliability, but the problems were attributed to new technologies like the new MyFord Touch infotainment system and the new automated manual transmission. Chrysler had better results with its new Chrysler 200 (formerly Sebring) sedan, the redesigned Dodge Durango and the Jeep Grand Cherokee SUVs. Of the 91 Japanese models for which Consumer Reports collected data, 96%, were rated average or better in predicted reliability. These vehicles, however, offered little in new technology from previous models.
Honda Civic Redesigned for 2012
Consumer Reports has always been a big fan of the Honda Civic, but as the new 2012 models roll of the assembly line, negative reviews may hurt the sales of one of the most popular cars in America. The Civic, usually ranking number one, fell to second last out of 12 compact cars. Consumer Reports found the 2012 Civic model to be less agile with lower interior quality than previous models. Testers also found that the vehicle suffers from a rough ride, long stopping distances and pronounced road noise. A full report of the top 12 cars will be in their upcoming September issue
