Tag Archives: automobile safety defect

Honda Civic – Noise From Front Suspension While Turning

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In a concerning development affecting certain 2022-2024 Honda Civic vehicles, an incorrectly assembled steering rack has raised concerns. This assembly issue may lead to potential tire damage, as the tire could come into contact with the lower suspension or tie rod ends. Specifically, the vehicles affected are those 2022-2024 Civic 4-door and Civic 5-door models that had a replacement power steering rack installed as part of a service repair.

Honda became aware of the problem in July 2023, when they were contacted by their steering rack assembly manufacturer about certain assemblies that may have been improperly put together. As a result, Honda swiftly initiated an investigation into this matter, which eventually revealed a defect posing a risk to vehicle safety. In response, Honda made the responsible choice to launch a safety recall.

Flat tire

According to the defect report, the steering racks produced as replacement parts for Honda dealerships had been assembled with an incorrect stroke length setting. When the steering rack’s stroke extends beyond a certain length during driving, it brings the tire into proximity with the lower suspension arm and/or tie rod end. Such contact can lead to tire damage or a potential puncture, thereby heightening the likelihood of an accident or injury.

An early indicator that the issue exists includes an unusual noise emanating from the front tire/suspension area, particularly when making turns.

Honda is taking measures to address this concern. Owners who receive notifications will be urged to return to their Honda dealerships to have the electric power steering rack carefully inspected. If necessary, the steering rack will be replaced to ensure the vehicle’s safety. It’s anticipated that notification letters will be dispatched to owners starting on December 4, 2023. For reference, the recall is identified by Honda as YFW, and the corresponding NHTSA campaign number is 23V-704.

Ford Mustang Mach E Battery Contactor Could Overheat

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Certain 2021-2022 Ford Mustang Mach-E cars might face a power problem due to an overheated high voltage battery contactor, potentially leading to an increased risk of accidents.

In June 2022, Ford’s Field Review Committee (FRC) gave the green light to a Field Service Action (FSA) named 22S41, specifically designed to tackle concerns regarding the overheating of the high voltage battery main contactor in select 2021-2022 Mustang Mach-E vehicles. To fix this issue, dealers updated the software for the Secondary On-Board Diagnostic Control Module (SOBDMC) and the Battery Energy Control Module (BECM). The enhanced SOBDMC software keeps an eye on the contactor’s temperature and smartly reduces the battery’s power output to prevent further damage. Meanwhile, the upgraded BECM software checks the contactor’s resistance to identify any damage, then it generates a diagnostic trouble code (DTC) and lowers the vehicle’s power to avoid more harm.

At the time of approving this FSA, Ford’s Critical Concern Review Group (CCRG) and Electrical Propulsion Engineering (EPE) teams found the software updates for BECM and SOBDMC to be a suitable way to minimize the safety risks linked to power loss. The software update, by monitoring contactor resistance, warns customers if the resistance exceeds a certain limit. Alongside the warning, the software reduces power to prevent further contactor damage and the associated power loss risk. Even with the reduced power, customers can safely accelerate to highway speeds. This approach was also reviewed with the National Highway Traffic Safety Administration (NHTSA).

In June 2022, Ford Motor Company decided to issue a safety recall (NHTSA Recall 22V-412) for 48,924 model year 2021-2022 Ford Mustang Mach-E vehicles produced between May 27, 2020, and May 24, 2022. This recall was prompted by concerns about high voltage battery contactors overheating, primarily due to direct current (DC) fast-charging and repeated full-throttle pedal events. This overheating could lead to arcing or deformation of the electrical contact surfaces. If this occurs, the contactor could either remain open or get welded shut. An overheated contactor that opens while driving may lead to an immediate loss of power without re-engagement.

Following consumer complaints, the Office of Defects Investigation (ODI) initiated a Recall Query (RQ) for 2021-2022 Ford Mach-E vehicles included in Recall 22V-412. These vehicles had previously received a remedy involving a Secondary On-Board Diagnostic Control Module (SOBDMC) software update to monitor contactor temperature and reduce battery power to protect the contactor, as well as a Battery Energy Control Module (BECM) software update to monitor contactor resistance and reduce vehicle power in case of an overheated contactor.

To address this issue, dealers will replace the high voltage battery junction box. This recall is identified by Ford as 23S56, and the corresponding NHTSA campaign number is 22V-687. Vehicles included in this recall that were previously repaired under recall 22V-412 will need to have the new remedy completed.

Ford Mustang Mach-E Battery Problems Continue

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In the realm of electric vehicles (EVs), the 2021-2022 Ford Mustang Mach-E gained significant attention for its sleek design and promising performance. However, beneath its exterior allure, a complex challenge emerged that put the spotlight on battery-related issues. In June 2022, Ford Motor Company took steps to issue a safety recall (NHTSA Recall 22V-412) for a range of Mustang Mach-E vehicles, acknowledging battery problems that had the potential to impact both safety and performance.

2021-2022 Ford Mustang Mach-E Battery Recall

The safety recall was prompted by concerns related to high voltage battery main contactors. These components, integral to the functioning of the vehicle’s battery system, were at risk of overheating. The primary culprits behind this issue were the effects of direct current (DC) fast-charging and frequent aggressive acceleration events, which placed excessive stress on these contactors. Overheating, led to arcing or deformation of the electrical contact surfaces. Perhaps the most alarming consequence was the potential for a contactor to remain open, resulting in a sudden loss of motive power during driving. This raised significant safety concerns due to the increased risk of accidents resulting from unexpected power loss.

The Office of Defects Investigation

The recall was further complicated by the involvement of the Office of Defects Investigation (ODI). Following the initial recall (22V-412) involving approximately 48,924 vehicles, the ODI received a series of consumer complaints. These complaints highlighted incidents of high voltage battery main contactor failures even after the prescribed remedy had been implemented. This indicated that the initial software updates, aimed at temperature monitoring and power reduction, might not have fully resolved the underlying issues. This discrepancy called into question the effectiveness of the initial recall and the adequacy of its remedy.

Ford’s Response

In response to the ongoing concerns, Ford issued a Technical Service Bulletin TSB 23-2020 which focused on replacing the High Voltage Battery Junction Box (HVBJB) in the affected vehicles. The HVBJB is a crucial component that facilitates the connection between various parts of the high voltage battery system. Consumers who had experienced a loss of motive power post the initial recall were directed towards this bulletin. The bulletin aimed to ensure that the remedy for the contactor failures was comprehensive and addressed any lingering issues.

Addressing The Problem

The complexity of addressing battery-related problems in the 2021-2022 Ford Mustang Mach-E underscored the challenges of integrating advanced EV technology into mainstream vehicles. The initial recall and its subsequent developments shed light on the interplay between software solutions and hardware replacements. While software updates were intended to mitigate the risks, the need for a hardware replacement (HVBJB) became evident as consumer complaints persisted.

Conclusion

The battery problems encountered by the 2021-2022 Ford Mustang Mach-E vehicles served as a valuable lesson for both automakers and consumers in the evolving world of electric vehicles. The recall (22V-412), the Office of Defects Investigation’s involvement, and Ford’s multi-faceted response emphasized the importance of thorough and quick problem-solving in this rapidly advancing domain. As the automotive industry continues to innovate, experiences like these pave the way for safer and more reliable electric vehicles in the future.

2021-2022 Ford Mustang Mach-E Lemon Vehicle

If you find yourself grappling with persistent issues in your 2021-2022 Ford Mustang Mach-E vehicle, the California Lemon Law can offer you a potential lifeline. Designed to protect consumers from purchasing or leasing defective vehicles, this law provides a pathway to relief if your vehicle is deemed a “lemon.” If your Mustang Mach-E experiences substantial defects that impair its use, safety, or value, and these issues persist despite a reasonable number of repair attempts within the vehicle’s warranty period, you may be entitled to a replacement vehicle or a refund of the purchase price. The California Lemon Law serves as a crucial safeguard, empowering you to take decisive action to address your vehicle’s ongoing problems and helping you move forward with confidence.

Jaguar I-Pace Coolant Heater Failure

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Rrecently, Jaguar has faced an issue with a small number of its 2021-2022 I-Pace vehicles, where a high voltage coolant heater failure could lead to a defroster malfunction, posing potential risks to the drivers. In response to customer complaints and reports of cabin heating loss, a Product Safety and Compliance Committee (PSCC) investigation was initiated in April 2022. The findings revealed a concerning trend, prompting Jaguar to take action and issue a recall.

Jaguar became aware of the potential problem in April 2022 when they began receiving reports of a loss of cabin heating in specific I-Pace models. In response, the Product Safety and Compliance Committee (PSCC) launched an investigation into the matter. An engineering team was assembled to look into the nature of these reports to identify the potential failure modes, and understand their potential consequences.

Throughout the investigation Jaguar collaborated with the component suppliers to determine the underlying factors contributing to these reported field failures. As the investigation progressed, the PSCC requested a detailed analysis of high voltage coolant heater build periods to ascertain whether there was any discernible pattern or trend associated with the failure occurrences. By analyzing the data from various sources, the team worked to identify any consistent factors that might help them understand the root cause of the issue.

After an examination of the investigation’s outcome in June 2023, it was determined that the consequences of a high voltage coolant heater failure, coupled with the identified trend and pattern of incidents, were significant enough to warrant an immediate recall. The decision to recall the affected vehicles was made to mitigate any potential risks.

Owners of the affected vehicles are being contacted by Jaguar, requesting them to return to their nearest Jaguar dealership for a high voltage coolant heater replacement.

The recall, identified by Jaguar as H448, is officially registered with the National Highway Traffic Safety Administration (NHTSA), campaign number 23V-519. To date, there have been 64 field reports in the United States related to this issue.

Nissan Leaf EV Unintended Acceleration

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Nissan North America, Inc. (Nissan) is taking action to address a safety matter related to certain 2018-2023 LEAF EVs. These Electric Vehicles could experience unintended acceleration. This issue came to Nissan’s attention during internal testing in December 2021 when a trial vehicle showed a motor torque deceleration delay following the deactivation of Intelligent Cruise Control.

To tackle this problem, Nissan conducted computer simulations, analyzing data from the test vehicle, in an effort to replicate the condition. After several tests, they identified a specific sequence of actions that could potentially lead to the reported phenomenon, although they were unable to recreate the issue on an actual vehicle.

To ensure the safety of their customers, Nissan continued their efforts to replicate the phenomenon under real-world conditions. After extensive computer simulation and on-track testing, they determined that the following sequence of actions must be completed in under eight (8) seconds for the unintended acceleration to occur:

1. Disengage Cruise Control, Intelligent Cruise Control, or ProPILOT Assist.
2. Immediately after disengagement, shift drive modes from ‘D’ to ‘B’ or ‘ECO’, or activate e-Pedal ‘ON’.
3. Press the accelerator pedal and then release it.

Nissan’s evaluation of the risk associated with this issue in real-world driving conditions is very low, as it has not occurred outside of controlled track or simulated test environments. However, taking a cautious approach, Nissan decided to conduct a recall campaign to reprogram the Vehicle Control Module (VCM) as a preventive measure.
For clarification, the ‘B’ mode engages the regenerative braking system more aggressively on downhill slopes, reducing the need for excessive brake use. This mode is manually selected by shifting from ‘D’ to ‘B’ using the shift lever.

To address the issue, Nissan dealers will reprogram the Vehicle Control Module (VCM). You can refer to Nissan’s recall number for this action, which is R23A6, and the corresponding NHTSA campaign number, which is 23V-494.

Ford Escape, Ford Maverick And Lincoln Corsair Engine Failure

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Ford Motor Company (Ford) has recently announced a crucial safety recall for specific models of Ford Escape, Ford Maverick, and Lincoln Corsair vehicles. The recall aims to address a potential issue that could lead to a vehicle fire, urging affected owners to promptly visit their dealers for necessary repairs and precautions.

The vehicles affected by this recall include those equipped with 2.5L HEV/PHEV engines, manufactured during the specified time frames. The identified problem revolves around the premature failure of these engines, which can have severe consequences. When an engine fails, there is a risk of significant quantities of engine oil and/or fuel vapor being released under the vehicle’s hood. These substances may then migrate to and accumulate near potential ignition sources, posing a potential fire hazard. In addition to the risk of fire, localized melting of components or the emission of smoke may also occur.

The specific models affected by this recall are the 2020-2023 Ford Escape, the 2022-2023 Ford Maverick, and the 2021-2023 Lincoln Corsair. Ford has identified isolated engine manufacturing issues as the root cause of the 2.5L HEV/PHEV engine failures that result in engine block or oil pan breaches. Despite the breach, the HEV/PHEV system continues to propel the vehicle, allowing the driver to continue operating it. Unfortunately, this means that as the driver continues to drive after a block breach, oil and/or fuel vapor continues to be expelled and accumulate near ignition sources, exacerbating the risk.

Owners of the affected vehicles should be aware of the signs indicating engine failure. These signs include loud noises such as a metal-to-metal clank, which will be audible to the vehicle’s occupants. Additionally, an engine failure will lead to a reduction in engine torque. If drivers notice any unexpected engine noises, experience an unexpected torque reduction, or observe smoke emanating from the engine compartment, they are strongly advised to safely park the vehicle and promptly shut off the engine.

Ford is actively working on developing the remedy for this issue. In the meantime, interim letters have been sent out to notify owners of the safety risk. These letters were mailed on June 23, 2023, to inform owners about the importance of addressing the issue. Once the remedy is available, a second round of letters will be sent out to inform owners and provide instructions for getting the necessary repairs. It’s important to note that this recall, identified by Ford as recall number 23S27, expands and replaces the previous recall number 22V-484. Therefore, even if the vehicles have been previously repaired under recall number 22V-484, owners will still need to have the new remedy completed to ensure their safety.

Lincoln MKC Fire Risk While Parked

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Lincoln MKC under hood fire

Ford Motor Company has made a decision regarding a defect that poses a risk to motor vehicle safety in specific models of Lincoln MKC vehicles manufactured between 2015 and 2019. These vehicles, produced during the mentioned time frame, have been found to have a potential for under hood fire, even while the vehicle is parked and turned off.

In March 2023, Ford’s Critical Concern Review Group (CCRG) was made aware of the issue related to 18 reports of under hood fires involving 2015 to 2017 model year MKC vehicles in North America and China. It is noteworthy that all these incidents occurred when the vehicles were parked and not in use.

Ford’s CCRG initiated a thorough investigation that spanned throughout March, April, and May. The investigation encompassed various activities, such as comprehensive vehicle inspections, reviews of suppliers involved in the manufacturing process, assessments of product designs, detailed analysis of field data, and rigorous examination of components and subsystems in laboratory settings.

At present, the investigation has not been able to find the cause or origin of the fires. Nevertheless, it was observed that the fires seemed to originate in close proximity to the vehicles’ 12-volt batteries, which raised concerns regarding the potential link between the fires and the battery system.

As of May 2023, Ford’s CCRG has received information about 19 potentially related incidents of under hood fires, all of which occurred while the vehicles were parked and turned off.

Ford’s Field Review Committee thoroughly examined the matter and decided to undertake a field action to provide guidance to vehicle owners. As part of this field action, Ford advised owners to park their vehicles outside and away from any structures until the completion of the ongoing investigation. This precautionary measure aims to minimize the risk of potential fires until a conclusive resolution is reached.

For reference, customers and owners can refer to Ford’s designated number for this recall, which is 23S28, and the corresponding NHTSA campaign number, which is 23V-378.

2019-2024 Jaguar I-Pace Battery Could Overheat

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Certain 2019-2024 Jaguar I-PACE SUV electric vehicles are facing a critical issue that could pose a potential threat of vehicle fires due to excessive heat buildup inside the high-voltage battery. The Jaguar Product Safety and Compliance Committee (PSCC) identified this problem in February 2022 through the Jaguar Land Rover (JLR) critical concerns reporting process. As a result, Jaguar initiated a thorough investigation into the matter.

To address the issue, Jaguar collected the batteries from the affected vehicles and conducted meticulous inspections at their testing facilities. Subsequently, the batteries were sent back to the supplier for further and more detailed analysis. In addition, Jaguar acquired Diagnostic Over The Air (DOTA) data for comprehensive examination and evaluation.

According to the defect report, specific 2019-2024 Jaguar I-PACE SUV electric vehicles have experienced instances of thermal overload, which can manifest as smoke or fire. The overheating primarily occurs beneath the vehicle, where the high-voltage traction battery is located. While investigations are still ongoing, Jaguar has proactively decided to install software that will effectively monitor the battery’s status.

Owners of the affected vehicles will receive notifications regarding the issue. They can visit a dealer or opt for an over-the-air (OTA) update to have the battery energy control module software updated. This updated software will continuously monitor the operational status of the battery pack assembly, identifying conditions that may lead to a thermal overload. In order to ensure safety, the software will provide enhanced driver warnings regarding the battery’s condition. When a risk is detected, the charging capacity of the High Voltage battery will be limited to 75%. A warning message will alert the driver, accompanied by instructions in the Owner Guide, which will direct them to take their vehicle to a Jaguar retailer for diagnosis and, if necessary, repair. The retailer will conduct a thorough inspection and, if required, replace the affected battery module or pack.

Jaguar has assigned the identification number H441 to this recall, while the NHTSA campaign number is 23V-369.