Tag Archives: manufacturing error

Software Error Could Result In An Unexpected Vehicle Roll-Away

Posted on by

Automobile manufacturers Hyundai and Kia will be asking owners of certain 2022 Hyundai Ioniq 5 and 2022 Kia EV6 vehicles, to return to their dealerships for a problem affecting the parking brake mechanism. A software error in the Shifter Control Unit (SCU) may disengage the parking mechanism and allow the vehicle to roll away.

Hyundai and Kia first became aware of the problem in April/May 2022 after reports about warranty claims involving some Ioniq 5 and EV6 vehicles in Korea. The vehicles allegedly unexpectedly rolled away after being parked on an incline with the ignition off. Further investigation into the incidents found voltage fluctuations in the electrical system that could affect the command signal from the Shifter Control Unit (SCU) to the parking actuator. The result would be a momentary disengagement of the parking pawl.

According to the safety report, the subject vehicles are equipped with a shift-by-wire system with a shifter control unit and parking pawl actuator motor. If a voltage fluctuation occurs when the vehicle is off and in Park, the signal from the SCU to the actuator may be affected. The problem could result in the temporary disengagement of the parking mechanism and a potential vehicle roll away.

Owners will be asked to return to the dealerships to have the Shifter Control Unit software updated. Drivers are recommended to use the Electronic Parking Brake (EPB) when parking their vehicles until the software update has been performed. Hyundai’s number for this recall is 228 and the NHTSA campaign number is 22V-324. Kia’s number for this recall is SC236 and the NHTSA campaign number is 22V-332.

If you are experiencing repeated problems with your vehicle, it could be a lemon. If you have any questions about your rights and the California Lemon Law, please call our office at 888-395-3666 and get some great Lemon Law advice!

Tesla Center Screen Display Is Lagging Or Completely Blank

Posted on by

Tesla will be contacting the owners of certain 2021-2022 Tesla model vehicles because of a problem that could cause the infotainment central processing unit (CPU) to malfunction.

The vehicles affected by this problem include:

2022 Tesla Model 3
2021-2022 Tesla Model S
2021-2022 Tesla Model X
2022 Tesla Model Y

In December 2021 during routine High Temperature Operation Endurance (HTOE) testing on the Model 3 and Model Y vehicle platform central processing unit (CPU), throttling was detected from thermal protections being engaged. An investigation into thermal management was initiated using vehicle alerts to follow the condition in the field. During this time, Tesla Engineering worked on a series of test experiments to identify the potential cause of the overheating condition. In April 2022, Tesla completed its investigation and confirmed the suspected root cause and affected vehicle population. The findings were reviewed and a recall was initiated.

According to the defect report, during fast-charging or preparation for fast-charging, the infotainment CPU may not cool sufficiently. Higher than expected temperatures could cause the CPU to slow processing or restart, and a lagging or blank center screen display. The problem could cause the rear-view camera display, windshield visibility control settings, drive modes (i.e., Drive, Neutral, or Reverse), and telltales to be unavailable.

On May 3, 2022, Tesla began deploying an OTA firmware update that will improve the management of the CPU temperature and associated communications with elevated temperature operation. This remedy will mitigate temperature elevations in the CPU when the vehicle is fast-charging or preparing to fast-charge, which will prevent slow processing or restart. Tesla’s number for this recall is SB-22-00-009 and the NHTSA campaign number is 22V-296.

Ford F-150 Transmission Shifts Into Neutral While Driving

Posted on by

Some 2021 Ford F-150 trucks could unexpectedly shift into neutral while driving. The unexpected loss of engine power could increase the chance of an accident.

In February 2022, an issue was brought to Ford’s Critical Concern Review Group (CCRG) about certain 2021 F-150 vehicles equipped with 3.5L GTDI, 2.7L, and 5.0L engines, along with the 10R80 transmission. These trucks were experiencing an increase in Transmission Fluid Pressure along with a Transmission Fluid Pressure Low Diagnostic Trouble Code (DTC) of P0868. This DTC would falsely activate and cause the transmission to shift into a neutral state while the truck was driven. Once the false activation occurs, the vehicle will coast to a stop and the electronic shifter will attempt to engage Park. Once the vehicle comes to a complete stop, the electronic shifter will automatically shift into Park.

According to the engineering investigation, one of the power-train diagnostic logic software branches was turned on in error when these vehicles were produced. Under certain conditions, this diagnostic logic could inadvertently activate the pump gear failure detection logic even though the hardware is still functioning properly. When this happens, the transmission on-board diagnostics will set the DTC P0868, turn on a Wrench Light telltale, and the vehicle’s transmission will shift into a neutral state. As the vehicle slows to a speed below 2 mph/3kph, the electronic shifter will attempt to engage the Park function and will automatically shift into Park when the vehicle comes to a complete stop. The transmission function can be restored by a key-off/key-on cycle.

Between October 2021 and February 2022 there have been 28 warranty claims and one Customer Contact Center report to Ford that potentially related to this concern.

Dealers will correct the problem by updating the Power-train Control Module (PCM) software. Ford’s number for this recall is 22S15 and the NHTSA campaign number is 22V-188.

2021-2022 Chevrolet Corvette – Missing Bearings In Rear Half Shaft

Posted on by

A small number of 2021-2022 Chevrolet Corvette owners will be contacted by the manufacturer regarding a problem affecting the rear half shaft assemblies in their vehicles. According to the defect report, Some Corvettes may have a rear half-shaft assembly that is missing one or more ball bearings. If any ball bearings are missing, the half-shaft will eventually fail, resulting in a loss of propulsion.

In September 2021, a General Motors (GM) engineer carried out a warranty inspection of a rear half shaft recovered from a 2021 Chevrolet Corvette. The half shaft fractured and caused the vehicle to lose propulsion. Upon further inspection, it was found that the half shaft was missing two of six ball bearings. Follow-up, discussions with the supplier identified a potential failure in the inspection process that led to the miss-build. In October, the GM engineer submitted a report to GM’s Speak Up For Safety (SUFS) program and the supplier identified 19 vehicle identification numbers (VINs) containing half-shafts that may have been improperly inspected.

GM is not aware of any injuries or crashes related to this condition. In February, GM’s Safety and Field Action Decision Authority decided to conduct a safety recall for any 2021-2022 Chevrolet Corvette that may have received suspect rear half shaft assemblies.

Those receiving notices will be asked to return to their GM dealers to have the left and/or right rear half-shaft assemblies inspected and replaced as necessary. Owner notification letters are expected to be mailed in April. GM’s number for this recall is N212351320 and the NHTSA campaign number is 22V-091.

Do you think your Chevy Corvette could be a Lemon? Don’t live with a Lemon, especially if the problems you are having are safety-related. If you have any questions about your rights and the California Lemon Law, please call our office at 888-395-3666 for some great Lemon Law advice.

2021 Toyota C-HR Pre-Collision System Inoperative Without Warning

Posted on by

In December 2020, Toyota began an investigation into certain 2021 Toyota C-HR crossover SUVs after receiving field reports from the Japanese market alleging that when using the Traffic Movement Notification feature (a Japanese market feature not available in the U.S.), the vehicle radar sensor did not detect a vehicle driving in front of it. An inoperative radar sensor also meant that other features, such as Pre-Collision System (PCS), Dynamic Radar Cruise Control (DRCC), and Lane Tracing Assist (LTA) could be affected. In these cases, dealer technicians observed that the beam axis for the radar sensor was out of specification and adjusted it during the inspection. After completing the adjustment and initializing the radar sensor, the vehicles were able to detect the preceding vehicle.

According to the defect report, certain 2021 Toyota C-HR vehicles are equipped with a millimeter-wave sensor (radar sensor) and a camera to detect objects in front of it. These sensors also support certain driver assistance features, including the Pre-Collision System (PCS).

Under certain circumstances, the initialization of the radar sensor may not have been completed correctly, resulting in the PCS not being able to detect an object in front of it. As a result, the vehicle will not provide warnings or braking assist, and would not display a message or indicator to the driver that PCS is not functional. An inoperative PCS, without a PCS malfunction indicator to the driver, may increase the risk of a crash in certain driving situations.

As of January 2022, Toyota has not received any U.S. field reports or warranty claims related to this condition. Based on their investigation results, however, Toyota decided to conduct a voluntary safety recall campaign. Owners of the subject vehicles will be asked to take their vehicles to their Toyota dealer to have the radar sensor inspected and properly initialize if necessary. Toyota’s number for this recall is 22TA02 and the NHTSA campaign number is 22V-107.

Rear Wheel Driveshaft Assemblies May Fail In Certain GM SUVs

Posted on by

The rear-wheel driveshaft assemblies on certain 2021 Cadillac, 2021 Chevrolet and 2021 GMC SUV trucks could fail and cause an increased chance of an accident. GM will be contacting owners and asking them to return to their dealership for repairs.

In October 2021, GM’s supplier of rear-wheel drive-shaft assemblies informed them that certain assemblies shipped to GM’s Arlington, Texas plant may have been manufactured improperly. GM opened an investigation and found that the suspect components could deform over time and result in drive shaft seizures.

According to the defect report, the rear-wheel drive-shaft assemblies may have been manufactured with recirculating balls that were not properly heat treated. The recirculating balls could deform over time, resulting in noise and vibration. If the vehicle continues to be driven, the affected joint in the drive shaft assembly could seize and the vehicle could lose propulsion.

Vehicles manufactured with these defective driveshafts assemblies include:
2021 Cadillac Escalade
2021 Cadillac Escalade ESV
2021 Chevrolet Suburban
2021 Chevrolet Tahoe
2021 GMC Yukon
2021 GMC Yukon XL

The supplier’s equipment failure was corrected on June 4, 2021 and components produced after that time were properly heat treated. Vehicles produced after October 4, 2021, were equipped with drive shaft assemblies containing components that were produced outside of the suspect window.

Owners will be asked to return to their dealers to have the left and/or right rear driveshaft assemblies replaced. GM’s number for this recall is N212351030, N212351031 and N212351032. The NHTSA campaign number is 22V-036. Customer interim notifications are estimated to be sent out on March 14, 2022.

Don’t live with a Lemon. If you are having problems with your vehicle and have questions about your rights and the California Lemon Law, please call our office at 888-395-3666.

2020-2021 Kia Rio Spongy Brake Pedal And Increased Stopping Distance

Posted on by

A small number of 2020-2021 Kia Rio vehicles may have been built with brake master cylinders that are not designed to manufacturer specifications. Kia will be contacting the owners of the affected vehicles starting January 11, 2022. The letter will have information describing the problem and how owners can get repairs done.

Kia first became aware of the defect in October 2021 when the supplier of the brake master cylinder notified them of a brake-related complaint in a Hyundai vehicle. Because this vehicle uses the same brake master cylinder as certain Kia Rio vehicles an investigation into the problem was opened for both Kia Rio and Hyundai Accent vehicles.

Based on a review of supplier quality control records and Kia’s vehicle production records, vehicles produced before 7/2/2021 could be equipped with improperly machined brake master cylinder bodies.

According to the defect report, the master cylinder body may have been machined with a sharp edge that could contact and damage the oil seal in the master cylinder. A damaged oil seal can impair vehicle braking functions, such that the driver may experience a hard or spongy brake feel, longer brake pedal travel, and extended stopping distances.

All owners of the affected vehicles will be notified by first class mail with instructions to bring their vehicles to a Kia dealer. Dealers will replace the brake master cylinder with a new one. Kia’s number for this recall SC223 and the NHTSA campaign number is 21V-936.

This problem also affects certain 2021 Hyundai Accent vehicles. The brake master cylinder may have been manufactured with sharp edges that can damage the inner oil seal and result in reduced braking performance. Hyundai’s recall number is 213 and the NHTSA campaign number is 21V-937.

Don’t live with a Lemon. If you are having problems with your vehicle and have questions about your rights and the California Lemon Law, please call our office at 888-395-3666.

2021 Ford Bronco and 2021 Ford Ranger Collision Avoidance Reacts Slowly

Posted on by

Owners of certain 2021 Ford Bronco SUVs and 2021 Ford Ranger trucks will be returning to their Ford dealership to fix a problem affecting the forward collision avoidance system. According to the defect report, a misaligned radar module may prevent the vehicle from maintaining a safe distance from other vehicles when adaptive cruise control is active. In addition, the automatic emergency braking (AEB) system may react slowly, or not react at all, during a pre-collision assist braking event.

Back in July 2021, a problem affecting the alignment of the cruise control radar modules was brought to the attention of Ford’s Critical Concern Review Group (CCRG). An investigation was carried out to understand the potential effect of an incorrect calibration and how it could vary on the vehicle configuration and ride height. They found that radars aligned with the incorrect programming could be up to 2.6 degrees lower than design intent. Numerous reviews were conducted to understand the effect on vehicle Adaptive Cruise Control (ACC) and Pre-Collision Assist (PCA) features as part of the Advanced Automatic Emergency Braking system.

The ACC and PCA features use information from the vehicle’s forward-looking radar and camera sensors to detect and track objects in the host vehicle path. A misaligned cruise control module radar can cause the vehicle to have a closer-than-expected following distance when using the adaptive cruise control feature, or the automatic emergency braking system may react late resulting in a sudden loss of speed during an automatic Pre-Collision Assist braking event. As a result, the Pre-Collision Assist system’s effectiveness to detect a potential frontal collision may be compromised and could increase the risk of a crash.

Dealers will correct the problem by adjusting the angle of the cruise control radar module. Ford’s number for this recall is 21S52 and the NHTSA campaign number is 21V-982.