The owner of a 2010 Jaguar KF contacted us in October 2010 about problems she was having with her new car. She purchased the vehicle in December 2009 and had already given a Jaguar dealer at least six (6) opportunities to correct defects. These flaws included electrical system problems, a defective computer system, no start condition, defective instrument cluster, defective lighting system, defective water pump, and the SES light remains on. Continue reading

According to reports filed with the NHTSA, certain 2011-2014 Jeep Grand Cherokee and Dodge Durango SUV’s could experience an increased chance of vanity lamp overheating after receiving a service repair which requires gaining access above the headliner.

On March 2011, Chrysler opened an investigation as the result of customer complaints of thermal damage in the sun visor area. It was determined that during installation of a previous repair, the sun visor screws could be driven through one of the unsecured vanity lamp wiring circuits creating a resistive short to ground. If the vanity lamp wiring shorts, there is an increased risk of fire. Continue reading

The Motor Vehicle Owners’ Right to Repair Act, are several bills introduced to the United States Congress last February. If passed, the bill would require automobile manufacturers to give independent repair shops access to the same repair information their approved repair shops have. The legislation hopes to give consumers a choice to pick a repair facility best suited to their particular needs.

It is important to note, however, that under the California Lemon Law, a vehicle owners must give a manufacturer authorized dealer a reasonable number of repair attempts before their vehicle can be considered a lemon. While, the Right to Repair Act will give consumers more choice of where to take their vehicles, it may also negatively affect their lemon law rights. Continue reading

Owners of certain 2013 Ford Escape sport utility vehicles are questioning whether their vehicles are lemons after receiving repeated recall notices and Technical Service Bulletins (TSBs). Nine notices have been issued within the past year for assorted problems involving fluid leaks, overheating engines, and potential engine fires. The most recent problem involves certain 2013-2014 Ford C-Max, Escape, and Fusion vehicles as well as certain 2013-2014 Lincoln MKZ vehicles. Continue reading

We recently represented a client living in Livermore, CA, regarding his 2012 Mercedes Benz C250w. Nine months ago the car started leaking oil. He had given the Mercedes-Benz authorized dealership at least four opportunities to make the necessary repairs. In total the vehicle was in the dealer’s shop for more than 45 days and the oil leak still was not fixed! Continue reading

General Motors will again be expanding its recall into ignition switch problems, adding an additional 971,000 vehicles that may have already been repaired for defective switches. According to GM, thousands of defective switches have been sold to dealers and parts wholesalers and may have been installed in cars from the 2008 model year and newer. Instead of trying to track down vehicles that may have been repaired with a faulty switch, the company has decided to expand the recall. Continue reading

A man from Simi Valley California contacted us about his 2008 GMC Acadia. It had over 50,000 miles on the vehicle but his recurrent problems had started at just over 5,000 miles. He kept having problems with the steering column and transmission. After 10 repairs he decided it was time to call the Law Offices of Delsack & Assoc. He was a previous client of Mr. Delsack’s so he knew the drill. He emailed us copies of his purchase agreement, repair orders, registration, and title (he owned the vehicle). Mr. Delsack reviewed the paper work and called him as he thought his vehicle qualified under the California Lemon Law and agreed to represent him again. Continue reading