After fourteen (14) unsuccessful repair attempts, the owner of a 2013 Dodge Dart contacted the Law Offices of Delsack & Associated, P.C. for advice. She told us she complained to her Chrysler dealership many times about the trouble she was having. These problems included a defective transmission and engine which resulted in loss of power under normal operating conditions, and a check engine and service transmission warning light that remains on. The vehicles Powertrain Control Module (PCM) and the Transmission Control Module (TCM) had been replaced, but the problems still persisted. Continue reading

The Law Offices of Delsack & Associates, P.C. were contacted by the owner of a 2014 Nissan Pathfinder purchased in July 2013. Four months after driving the vehicle she started experiencing problems with the transmission which caused the vehicle to shudder and the 4WD light to illuminate while in 2WD. She subsequently provided Nissan at least four (4) more opportunities to repair the defects, but the problems still remained. After trying unsuccessfully to have the vehicle repaired until January 2, 2014, she contacted us for help. Continue reading

After trying unsuccessfully to have his defective 2009 Buick Enclave repaired, the owner decided to contact the Law Offices of Delsack & Associates, P.C. for advice and to retain our firm. He told us he had complained many time to the GMC dealer about the problems he was having and had taken his vehicle in to a GM approved dealership to have defects fixed, six (6) times. These problems included:

  • Power steering locks up and becomes difficult to turn at low speeds
  • Transmission slips, won’t shift, or shifts erratically
  • Unexpected loss of power
  • Defective water pump
  • Defective seat cooling

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Owners experiencing problems with the totally integrated power module (TIPM) of certain Dodge Durangos and Jeep Grand Cherokee vehicles may find help after a federal judge granted preliminary approval to a class action lawsuit. The lawsuit alleges Chrysler sold and leased 2011-2013 Dodge Durango and Jeep Grand Cherokee SUVs equipped with defective TIPMs. The defect resulted a variety of problems including engine stalls; airbag non-deployment; random horn, headlight, taillight, door lock, instrument panel and windshield wiper activity; and failure of the fuel pump shutoff. Continue reading

The owner of a 2014 Jeep Grand Cherokee, bought in November 2013, started experiencing repeated problems with his SUV shortly after purchasing it. The first repair attempt was in December 2013 with an additional five more repair opportunities at his Jeep dealership. These problems included a defective transmission, suspension, and alignment; which made the Grand Cherokee difficult to drive. This is when the owner decided to call the Law Offices of Delsack & Associates, P.C. for advice. Continue reading

The Law Offices of Delsack & Associates, P.C. recently helped the owner of a 2014 Dodge Ram 2500 obtain a manufacturer buyback for defects with his truck. He purchased the vehicle in December 2013 and almost immediately started having problems.

  • The ‘Check Engine Light’ would illuminate constantly.
  • The Powetrain Control Module (PCM) had been replaced.
  • The transmission was difficult to shift.
  • Problems with the fuel system injection timing resulted in the replacement of the high pressure pump and the
  • Exhaust Gas Re-Circulation (EGR) bypass valve.

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Technical Service Bulletins (TSBs) are recommended repair procedures issued by a manufacturer alerting dealers to potential non-safety related defects affecting a vehicle’s performance or life. They help repair technicians diagnose and repair a problem, specifying tools, techniques, and required parts. They can also alert dealers to issues, such as changes in tire pressure or lubricants, repair procedures, and maintenance requirements. TSBs are not recalls and do not entitle customers to free repairs, but some bulletins indicate when the manufacturer is extending warranty coverage for a specific problem. Knowing about TSBs issued for your vehicle can help you save money by alerting you of problems with a car you own or plan to buy. In some cases, they also can expose an early hint of a potential safety problem or the risk of an expensive future problem. Depending on the issue, some bulletins may be difficult to understand for anyone unfamiliar with car repair.

In the above video, Channel 2 consumer adviser Clark Howard warns that not every notice is legitimate and should be looked into thoroughly.

A month after purchasing a 2014 GMC Acadia, the owner of the SUV found himself returning to the dealership for repairs. He subsequently had to take the vehicle in four more times to try and repair a loss of power, Stabili Trak and ABS light problems, and severe vibrations. These defects resulted in the vehicle being towed in on several occasions. At this point he was concerned about the safety of his family and decided to call the Law Offices of Delsack & Associates, P.C. Continue reading