Tag Archives: automobile safety defect

2022 Ford Explorer And 2022 Lincoln Aviator Engine Rail Sub-Assembly Failure

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Ford Motor Company (Ford) will be contacting the owners of certain 2022 Ford Explorer and 2022 Lincoln Aviator SUVs because the vehicles they are driving may not comply to the Federal Motor Vehicle Safety Standards for occupant crash protection and fuel system integrity.

Ford first became aware of the problem in April 2022 when one of their assembly plants started experiencing intermittent bolt strip-out conditions when securing the front sub-frame to the front apron assembly. An investigation into engine rail sub-assembly failures found that the mechanical properties of the engine rails did not meet the intended strength requirements. Supplier records showed that over six hundred engine rail sub-assemblies were sent out for an unapproved repair procedure (thermal e-coat stripping) which degraded the mechanical properties and weakened the metal. Some of the suspect rails were used at the Tier 1 supplier and 137 suspect rails were shipped to the assembly plant. A Stop Shipment was issued on April 28, 2022 and an inspection of engine rail hardness was carried out on over 5000 vehicles.

According to the defect report, the vehicles affected were built with an engine rail that may not
maintain its integrity in a crash and as a result, does not meet the Federal Motor Vehicles Safety Standards (FMVSS) for Occupant Crash Protection and Fuel System Integrity requirements. A weakened engine rail could also become loose, resulting in a clunking noise during acceleration, deceleration, or contact with potholes, speed bumps, or other road surface irregularities.

Owners will be notified by mail and instructed to take their vehicle to a Ford or Lincoln dealer for an engine rail inspection. If the vehicle does not pass the strength test, owners will be given the option of a replacement of the engine rail assembly or, because of the extensive nature of this repair, vehicle replacement or a buyback. Owners opting for repairs will be sent awareness letters and instructed to bring their vehicles in when parts become available. Ford’s number for this recall is 22C13 and the NHTSA campaign number is 22V-454.

Are you thinking of taking a replacement or buyback? Under the California Lemon Law, if your vehicle qualifies, you should recover your down payment, (including registration fees, licensing fees, taxes, transportation costs, etc.), plus your total monthly lease or loan payments. The manufacturer will also pay off the balance of your loan or lease. The manufacturer will also pay all or most of your attorney’s fees.

If you have any questions about your rights and the California Lemon Law, please call our office at 1-888-395-3666 and get some great Lemon Law advice!

Chevy Bolt Battery Problem Update

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General Motors is still rolling out new batteries for the troubled Chevy Bolt electric vehicle, albeit very slowly. We are hearing from clients and potential clients that dealerships are putting them on “wait lists” for the new battery but are not hearing again from the dealership. The dealerships give the owner no times table for getting their new battery as well. Obviously, this is very frustrating for consumers who are tired of figuring out ways to safely charge their EV. To date, we have only heard of the new batteries actually being installed in the 2017 – 2019 year models, but not for any 2020-2021 models. The good news is that once the battery has been installed, consumers seem to be happy with the new battery giving them a longer range than the original. More importantly, we have not heard of any problems associated with the new battery. This is good news for consumers.

With that said, we are still accepting Chevy Bolt cases, regardless of whether the new battery has been installed, and we continue to achieve favorable settlements with General Motors. Many of our settlements are for cash, allowing the consumer to receive compensation while being allowed to keep the vehicle.

Please call us at 1-888-395-3666 for more details about this problem.

Chevrolet Bolt EV

Here is a summary of the defect.
General Motors recalled all of their Chevrolet Bolt EVs because there is a manufacturing defect affecting the battery cell. The problem is aggravated when the battery is charged to a full or nearly full state after it has been substantially depleted. The battery could overheat and catch fire, causing damage to the vehicle and structures around it. As a temporary solution, GM asked owners to reprogram their hybrid propulsion control module to limit a full charge.

The safety recall from the NHTSA states the following:
As an interim remedy, dealers will reprogram the hybrid propulsion control module to limit full charge to 90%. Until this interim is completed, customers should enable either “Hilltop Reserve” (for 2017-2018 model year vehicles) or “Target Charge Level” (for 2019 model year vehicles) using their vehicle’s infotainment center. These two features will limit the vehicle’s state of charge to 90% until the HPCM2 software re-calibration is applied. If customers are unable to successfully make these changes or do not feel comfortable making these changes, they will be advised to not park their car in their garage or carport until after they have visited their dealer.

Fuel Pump Failure
Jeep Grand Cherokee And Ram 1500

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Certain 2014-2020 Jeep Grand Cherokee and 2014-2019 Ram 1500 vehicles equipped with 3.0L diesel engines, could experience high-pressure fuel pump failure. If the pump fails while the vehicle is being operated, drivers will experience an unexpected loss of engine power and an increased chance of an accident.

In February 2022, Fiat Chrysler Automobiles (FCA) Technical Safety and Regulatory Compliance (TSRC) organization started an investigation into Jeep Grand Cherokee and Ram 1500 trucks, after receiving field reports that the fuel pump in some vehicles were prematurely failing. An investigation of the stall patterns and vehicle histories showed that the affected trucks were equipped with Bosch CP4.2 high-pressure fuel pumps (HPFP).

According to the defect report, a failure inside the fuel pump could introduce internal debris that could build up and cause fuel starvation. Fuel starvation may result in an unexpected loss of motive power, which could contribute to a vehicle to crash. The suspect period began on June 12, 2013, when 3.0L Diesel engines with suspect HPFPs were introduced into vehicle production, and ended on December 13, 2019, when 3.0L Diesel engines with suspect HPFPs were no longer used in vehicle production.

Warning signs that your vehicle may be experiencing this problem include: Drivers may notice a Malfunction Indicator Lamp, a service Electronic Throttle Control indicator, a fuel leak at the HPFP, or excessive noise from the HPFP.

FCA US is aware of 215 customer assistance records, 1,061 warranty claims, and three field reports that could be related to this issue.

Owners receiving notices will be asked to return to their dealers to have the HPFP replaced. Dealers will also inspect the entire fuel system and replace components as necessary. FCA’s number for this recall is Z46 and the NHTSA campaign number is 22V-406.

2021-2022 Ford Mustang Mach E High Voltage Battery Could Overheat

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Ford will be contacting the owners of certain 2021-2022 Mustang Mach E vehicles because the high voltage battery in their cars may overheat. The problem may lead to loss of power and could increase the chance of an accident.

Ford’s Critical Concern Review Group first became aware of the problem in April 2022, after hearing of an issue pertaining to the high voltage battery main contactor overheating in a Mustang Mach E. A review of warranty reports found approximately 286 warranty claims where the problem was an open or welded battery contactor. According to the defect report, it is possible that the high voltage battery main contactors may overheat, which can result in an open contactor or a welded condition.

Contactors that are welded shut while driving, will result in an illuminated powertrain malfunction warning light on the next drive cycle, along with a no-start condition.

Contactors that become open while driving, will result in a powertrain malfunction warning light, the vehicle will display “Stop Safely Now” on the instrument panel, and the vehicle will lose power.

In both cases, all 12V systems including power brakes and steering will remain functional.

Ford will correct the problem by installing a Secondary On-Board Diagnostic Control Module (SOBDMC) and updating the Battery Energy Control Module (BECM) software. Ford is expected to begin Over-The-Air (OTA) updates for the SOBDMC and BECM software in July 2022. Owners will also have the option to take their vehicle to a Ford or Lincoln dealer to have the software update completed.

The updated SOBDMC software (LJ98-14G069-AXG, LJ98-14G069-AZG, LJ98-14G069-BBG, LJ98-14G069-BDG) will monitor contactor temperature and intelligently reduce battery power to prevent damage to the contactor. The updated BECM software (NJ98-14C197-AE, NJ98-14C197-BD) will monitor contactor resistance to identify an overheated contactor and reduce vehicle power to prevent further damage.

Ford’s number for this recall is 22S41 and the NHTSA campaign number is 22V-412.

2019-2020 Ford Mustang Powertrain Control Module Malfunction

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Certain 2019-2020 Mustang vehicles equipped with 5.0L engines and manual transmissions, could experience a problem with the Powertrain Control Module (PCM). The PCM could broadcast a faulty signal to the modules controlling the reverse camera, reverse light, and driver-assist features. Owners will be instructed to return to their dealerships for repairs.

According to the safety report, the 2019 Mustang 5.0L Manual Transmission Model is the first to introduce a new Rev matching feature that includes a new Manual Gear Position Sensor and associated software/calibration.

In July 2020, Ford Product Development engineers identified a small number of warranty claims associated with the Manual Gear Position Sensor which caused the rear view camera and reverse lamps to stop functioning, but based on the low occurrences, the Critical Concern Review Group (CCRG) closed the investigation. By April 2022, 102 warranty claims alleging non-functioning rear view camera display and/or non-functioning reverse lamps and 94 warranty claims of potentially related non-functioning of various driver-assist features (traction control, forward collision warning, blind-spot warning, cross-traffic indicator) caused Ford’s Field Review Committee to reopen the investigation and issue a recall.

According to the defect report, some unique driving scenarios or vehicle conditions, including clutch slip, causing incorrect ratio, extended reverse driving, miscalibration of odd/even shift gates, customer modifications, a mismatch between the gear position sensor signal and the estimated gear calculation, might be detected by the PCM. The PCM will interpret the degraded signal to mean a fault and may disable the modules controlling the reverse camera, reverse lamps, and driver-assist features.

Owners receiving notices will be asked to return to their dealers to have the PCM software updated in their Mustang. Ford’s number for this recall is 22S37 and the NHTSA campaign number is 22V-382.

If you are experiencing repeated problems with your vehicle, it could be a lemon. If you have any questions about your rights and the California Lemon Law, please call our office at 888-395-3666 and get some great Lemon Law advice!

2021 Ford Expedition and 2021 Lincoln Navigator Under Hood Fire Warning

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Ford Motor Company (Ford) has decided that a problem affecting vehicle safety exists in certain 2021 Ford Expedition and 2021 Lincoln Navigator SUVs built between December 2020, and April 2021. The vehicles built during this time have an increased risk of under-hood fires.

Ford became aware of the problem in March 2022 after receiving eight reports of under-hood fires. One of the incidents described a melted battery junction box (BJB) on a 2021 Expedition vehicle. Ford’s Critical Concern Review Group (CCRG) opened an investigation into the fires and found that six (6) of the eight (8) fires originated on the passenger side rear engine compartment area, while two (2) had an unclear under-hood origin. Of the eight fire allegations, six occurred while the vehicle was parked and off, and two occurred while driving. Reviewing the incidents, CCRG noted that almost all the vehicles were owned by rental companies.

Ford continues to investigate the cause of the fires, which are believed to originate in the passenger side rear engine compartment area. As of May 12th CCRG is aware of sixteen (16) potentially related reports of under-hood fires on 2021 Expedition and 2021 Navigator vehicles. Of those sixteen (16) reports, fourteen (14) are rental vehicles and two are retail units. Of the sixteen (16) reports, twelve (12) occurred while the vehicle was parked and off, (1) occurred while parked and on, and three (3) occurred while driving. All sixteen (16) vehicles were produced between December 19, 2020, and April 20, 2021. (This period was found to be significant.)

Warning: Owners are advised to park their vehicles outside and away from structures while Ford continues their investigation.

Note: Some customers have reported a burning smell and smoke from the front passenger engine compartment while driving.

Letters notifying owners of the safety risk are expected to be mailed on May 23, 2022. A second letter will be mailed once a fix for the problem is available. Ford’s number for this recall is 22S36 and the NHTSA campaign number is 22V-346.

2021-2022 Chevrolet Corvette – Missing Bearings In Rear Half Shaft

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A small number of 2021-2022 Chevrolet Corvette owners will be contacted by the manufacturer regarding a problem affecting the rear half shaft assemblies in their vehicles. According to the defect report, Some Corvettes may have a rear half-shaft assembly that is missing one or more ball bearings. If any ball bearings are missing, the half-shaft will eventually fail, resulting in a loss of propulsion.

In September 2021, a General Motors (GM) engineer carried out a warranty inspection of a rear half shaft recovered from a 2021 Chevrolet Corvette. The half shaft fractured and caused the vehicle to lose propulsion. Upon further inspection, it was found that the half shaft was missing two of six ball bearings. Follow-up, discussions with the supplier identified a potential failure in the inspection process that led to the miss-build. In October, the GM engineer submitted a report to GM’s Speak Up For Safety (SUFS) program and the supplier identified 19 vehicle identification numbers (VINs) containing half-shafts that may have been improperly inspected.

GM is not aware of any injuries or crashes related to this condition. In February, GM’s Safety and Field Action Decision Authority decided to conduct a safety recall for any 2021-2022 Chevrolet Corvette that may have received suspect rear half shaft assemblies.

Those receiving notices will be asked to return to their GM dealers to have the left and/or right rear half-shaft assemblies inspected and replaced as necessary. Owner notification letters are expected to be mailed in April. GM’s number for this recall is N212351320 and the NHTSA campaign number is 22V-091.

Do you think your Chevy Corvette could be a Lemon? Don’t live with a Lemon, especially if the problems you are having are safety-related. If you have any questions about your rights and the California Lemon Law, please call our office at 888-395-3666 for some great Lemon Law advice.

2021 Toyota C-HR Pre-Collision System Inoperative Without Warning

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In December 2020, Toyota began an investigation into certain 2021 Toyota C-HR crossover SUVs after receiving field reports from the Japanese market alleging that when using the Traffic Movement Notification feature (a Japanese market feature not available in the U.S.), the vehicle radar sensor did not detect a vehicle driving in front of it. An inoperative radar sensor also meant that other features, such as Pre-Collision System (PCS), Dynamic Radar Cruise Control (DRCC), and Lane Tracing Assist (LTA) could be affected. In these cases, dealer technicians observed that the beam axis for the radar sensor was out of specification and adjusted it during the inspection. After completing the adjustment and initializing the radar sensor, the vehicles were able to detect the preceding vehicle.

According to the defect report, certain 2021 Toyota C-HR vehicles are equipped with a millimeter-wave sensor (radar sensor) and a camera to detect objects in front of it. These sensors also support certain driver assistance features, including the Pre-Collision System (PCS).

Under certain circumstances, the initialization of the radar sensor may not have been completed correctly, resulting in the PCS not being able to detect an object in front of it. As a result, the vehicle will not provide warnings or braking assist, and would not display a message or indicator to the driver that PCS is not functional. An inoperative PCS, without a PCS malfunction indicator to the driver, may increase the risk of a crash in certain driving situations.

As of January 2022, Toyota has not received any U.S. field reports or warranty claims related to this condition. Based on their investigation results, however, Toyota decided to conduct a voluntary safety recall campaign. Owners of the subject vehicles will be asked to take their vehicles to their Toyota dealer to have the radar sensor inspected and properly initialize if necessary. Toyota’s number for this recall is 22TA02 and the NHTSA campaign number is 22V-107.