Tag Archives: software update

Volvo Emergency Call False Warning Message

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Volvo Car USA, the American arm of the Swedish automaker, has announced that it will be contacting owners of certain 2023 Volvo vehicles regarding a problem that could lead to the failure of the e-call system, a crucial safety feature in modern cars.

Volvo first became aware of the problem in March 2023, when a customer reported a false warning message being displayed on the Driver Information Module (DIM). Upon investigation, it was discovered that the problem was related to the Telematics and Connectivity Antenna Module (TCAM), which could mis-detect a communication failure with the Infotainment Head Unit (IHU) during a software download.

The issue was escalated to the Critical Concern Action Process (CCAP) and subsequently to the Critical Concern Management Team (CCMT) for further review. After a thorough analysis of the data, the decision was made to issue a recall for the affected vehicles.

2023 Volvo C40
2023 Volvo S60
2023 Volvo V60CC
2023 Volvo XC40
2023 Volvo XC60
2023 Volvo XC90

Although there will be no actual loss of expected functions, the falsely set Diagnostic Trouble Codes (DTC) could lead to confusion in case of an actual emergency, increasing the risk of no emergency response. Therefore, it is imperative that owners of affected vehicles take this recall seriously and get their vehicles updated as soon as possible.

The recall has been assigned the Volvo Car’s number R10225, and the NHTSA campaign number is 23V-188. It is worth noting that such recalls are not uncommon in the automotive industry. Car manufacturers routinely monitor their vehicles for issues, to ensure that their vehicles remain safe.

In conclusion, Volvo Car USA will be updating the software in certain 2023 Volvo vehicles to address the e-call system issue. The recall is a precautionary measure to ensure the safety of its customers. It is recommended that owners of the affected vehicles take the recall seriously and bring their vehicles in for the necessary software update as soon as possible.

Jeep Safety Alert: Clutch Failures Could Result In A Vehicle Fire

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Jeep is a well-known brand in the automotive industry for producing powerful off-road vehicles. However, in December 2022, Jeep’s Technical Safety and Regulatory Compliance (TSRC) investigators began to receive reports of vehicle fires in certain Jeep Gladiator and Wrangler vehicles. It was found that the fires were related to pressure plate failures, which led to overheating and eventual fires.

An investigation was opened, and it was discovered that the trend of vehicle fires related to failed clutch assemblies was found in vehicles built after Recall 21V-028. In this recall, Chrysler repaired certain 2018-2021 Jeep Wrangler and 2020-2021 Jeep Gladiator vehicles equipped with manual transmissions because the clutch pressure plate could overheat and fracture.

In January, FCA received inspection details of a 2023 MY Jeep Wrangler vehicle built after the Recall 21V-028, which experienced a complete clutch failure. FCA US identified 26 customer assistance records, 36 warranty claims, and six field reports potentially related to this issue for all markets with dates of receipt ranging from July 5, 2021 to January 12, 2023.

In February 2023, FCA US determined, through the Vehicle Regulations Committee, to conduct a safety recall of the affected vehicles. The recall expands and replaces the previous recall 21V-028. Vehicles previously repaired under recall 21V-028 will need to have the new remedy completed.

The remedy is currently under development, and owner notification letters are expected to be mailed in April. In some circumstances, the operator may smell a clutch burning odor and/or clutch slippage before the failure, and may receive cluster warning message. It is important for owners to pay attention to any warning signs and immediately bring their vehicles in for repair.

This is not the first time Jeep has had to issue a recall. In recent years, Jeep has had to recall various models due to issues such as faulty airbags, faulty brake systems, and faulty fuel pumps. While recalls can be inconvenient for owners, they are necessary to ensure the safety of drivers and passengers on the road.

Jeep has always prided itself on producing high-quality, durable vehicles that are built to withstand rugged terrain. However, as with any machine, there is always the potential for failure. It is important for Jeep owners to stay informed about any recalls or issues with their vehicles and to promptly bring them in for repair.

In conclusion, Jeep’s recent recall of certain Gladiator and Wrangler vehicles is a reminder of the importance of vehicle safety and the need for regular maintenance and inspection. The remedy for this recall is currently under development, and owners should pay attention to any warning signs and bring their vehicles in for repair as soon as possible.

Chrysler Pacifica Unexpected Loss Of Power

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Some 2017-2023 Chrysler Pacifica plug-in hybrid electric vehicles (PHEVs) could experience a loss of drive power. The suspect period began in August 2016, when production of the Chrysler Pacifica began, and ended in January 2023, when Stellantis (Chrysler) started containing vehicles suspect to have the defect.

Chrysler became aware of this issue in August 2022, when the Stellantis Technical Safety and Regulatory Compliance (TSRC) opened an investigation into certain Chrysler Pacifica PHEVs after receiving reports of unexpected loss of motive power. The investigation revealed six customer assistance records, 242 warranty claims, and 59 field reports potentially related to this issue. Chrysler decided to issue a recall.

According to the defect report, there could be an internal transmission wiring connector that could short and unexpectedly shut down the engine. An unexpected engine shut down and a loss of motive power can increase the chance of a vehicle crash.

The remedy is a Product information management (PIM) and Instrument Panel Cluster (IPC) software update for 2017-2018 model year vehicles and a PIM software update for 2019-2023 model year vehicles. This update will provide messaging to the drivers giving them sufficient drive time to exit traffic before the vehicle completely shuts down. Owner notification letters are expected to be mailed out in March 2023. Stellantis number for this recall is 03A and the NHTSA campaign number is 23V-010.

If you are having repeated problems with your Chrysler Pacifica PHEV and think it could be a Lemon, or if you have any questions about your rights under the California Lemon Law, please call our office at 1-888-395-3666 and get some great Lemon Law advice!

Volvo PHEVs Could Experience Loss Of Power And Will Not Restart

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Some 2022-2023 Volvo PHEV vehicles could experience a loss of drive power because of a software error that may prevent the combustion engine from starting. Owner notification letters are expected to be mailed in December.

Volvo first became aware of the problem after receiving complaints of a vehicle no start condition in several Volvo models. (A low coolant flow issue was determined to be a potential cause.) Further investigation found that the estimated cooling flow on the electrical drive (ED) cooling circuit was set to zero when max cooling was requested. The problem was caused by faulty software logic. When the estimated cooling flow is set to zero the inverter generator module will set available torque to zero and the combustion engine will not start.

If the issue occurs the driver will experience a warning message in dim that “Propulsion System Service is Required“, at start. The vehicle will continue to start and drive on electric propulsion until a second warning appears – “Turtle in DIM and speed limited to 75 km/h“. If the driver ignores these visual and mechanical warnings, the vehicle will display “stop safely” and lose electric propulsion as the high voltage battery is depleted.

The vehicles affected include:

2022-2023 Volvo S60
2022-2023 Volvo S90
2022-2023 Volvo V60
2022-2023 Volvo XC60
2022-2023 Volvo XC90

The problem will be corrected through a ECM software update. Volvo’s number for this recall is R10198 and the NHTSA campaign number is 22V-793.

If your vehicle is experiencing repeated problems it could be a Lemon. Know your Lemon Law Rights. If you have any questions about your rights and the California Lemon Law, please call our office at 1-888-395-3666 and get some great Lemon Law advice!

Tesla Over-The-Air Software Update For Window Safety

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Tesla will be performing an over-the-air (OTA) software update on certain Model 3, Model S, Model X, and Model Y vehicles because the automatic window reversal system does not meet the Federal Motor Vehicle Safety Requirements for power-operated window systems. Over one million Tesla vehicles are included in this recall.

The vehicles affected include:

2017-2022 Tesla Model 3
2021-2022 Tesla Model S
2021-2022 Tesla Model X
2020-2022 Tesla Model Y

Tesla first became aware of the problem in August 2022, during production testing. Technicians identified a window automatic reversal system that had greater than expected variations in response to pinch detection. Tesla conducted additional testing on multiple models using several window positions, multiple spring rates, and gap designations. Tesla determined that the pinch detection and retraction performance in the test results exceeded the requirements of FMVSS 118, Section 5 (automatic reversal systems). When closing, the window may exert more force than safety requirements permit before retracting. The window may also retract less than the distance required. If a window is closing and detects an obstruction, the condition may increase the risk of a pinching injury to the occupant.

Tesla will perform an over-the-air (OTA) software update of the automatic window reversal system. Notification letters are expected to be mailed on November 15, 2022. Tesla is not aware of any warranty claims, field reports, crashes, injuries, or deaths related to this condition. Tesla’s number for this recall is SB-22-00-013 and the NHTSA campaign number is 22V-702.

BMW Software Update For Missing CID Warning Information

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BMW North America, LLC (BMW) will be contacting the owners of certain 2022 i4 and 2022-2023 iX electric vehicles equipped with hybrid electric powertrains. These vehicles do not meet the requirements of the Federal Motor Vehicle Safety Standards (FMVSS) for “Control and Displays.” A software problem could affect the information that shows up on the Central Information Display (CID) of the vehicle’s console.

BMW first became aware of the problem in May 2022, during a quality check at the BMW vehicle assembly plant. Testers noticed that important safety warning messages were not showing up on the CID display during certain test configurations. They began an investigation that looked at vehicle build configurations, packages, options and other design features. BMW also investigated other vehicle types which were thought to have a production release involving the same software configuration. The investigation included an assessment of the Head Unit software functionality when the vehicle was in normal operating mode, and when the vehicle was placed in valet parking mode.

According to the defect report, a programming/coding issue was not allowing the display of certain warning messages in the CID, while in valet parking mode. BMW reviewed vehicle assembly information and supplier production records to determine the number and production dates of potentially affected vehicles. On June 29, 2022, BMW decided to conduct a recall. BMW has not aware of any accidents or injuries that may be related to this issue. Almost seven thousand vehicles are affected by this recall.

The vehicles affected by this problem include:

2022-2023 BMW iX xDrive40
2022-2023 BMW iX xDrive50
2022-2023 BMW iX M60
2022 BMW i4 eDrive40
2022 BMW i4 M50

Owners receiving recall notices will be asked to contact their BMW dealer to have the CID display’s head unit software updated. The NHTSA campaign number for this recall is 22V-483.

2019-2020 Ford Mustang Powertrain Control Module Malfunction

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Certain 2019-2020 Mustang vehicles equipped with 5.0L engines and manual transmissions, could experience a problem with the Powertrain Control Module (PCM). The PCM could broadcast a faulty signal to the modules controlling the reverse camera, reverse light, and driver-assist features. Owners will be instructed to return to their dealerships for repairs.

According to the safety report, the 2019 Mustang 5.0L Manual Transmission Model is the first to introduce a new Rev matching feature that includes a new Manual Gear Position Sensor and associated software/calibration.

In July 2020, Ford Product Development engineers identified a small number of warranty claims associated with the Manual Gear Position Sensor which caused the rear view camera and reverse lamps to stop functioning, but based on the low occurrences, the Critical Concern Review Group (CCRG) closed the investigation. By April 2022, 102 warranty claims alleging non-functioning rear view camera display and/or non-functioning reverse lamps and 94 warranty claims of potentially related non-functioning of various driver-assist features (traction control, forward collision warning, blind-spot warning, cross-traffic indicator) caused Ford’s Field Review Committee to reopen the investigation and issue a recall.

According to the defect report, some unique driving scenarios or vehicle conditions, including clutch slip, causing incorrect ratio, extended reverse driving, miscalibration of odd/even shift gates, customer modifications, a mismatch between the gear position sensor signal and the estimated gear calculation, might be detected by the PCM. The PCM will interpret the degraded signal to mean a fault and may disable the modules controlling the reverse camera, reverse lamps, and driver-assist features.

Owners receiving notices will be asked to return to their dealers to have the PCM software updated in their Mustang. Ford’s number for this recall is 22S37 and the NHTSA campaign number is 22V-382.

If you are experiencing repeated problems with your vehicle, it could be a lemon. If you have any questions about your rights and the California Lemon Law, please call our office at 888-395-3666 and get some great Lemon Law advice!

Tesla Center Screen Display Is Lagging Or Completely Blank

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Tesla will be contacting the owners of certain 2021-2022 Tesla model vehicles because of a problem that could cause the infotainment central processing unit (CPU) to malfunction.

The vehicles affected by this problem include:

2022 Tesla Model 3
2021-2022 Tesla Model S
2021-2022 Tesla Model X
2022 Tesla Model Y

In December 2021 during routine High Temperature Operation Endurance (HTOE) testing on the Model 3 and Model Y vehicle platform central processing unit (CPU), throttling was detected from thermal protections being engaged. An investigation into thermal management was initiated using vehicle alerts to follow the condition in the field. During this time, Tesla Engineering worked on a series of test experiments to identify the potential cause of the overheating condition. In April 2022, Tesla completed its investigation and confirmed the suspected root cause and affected vehicle population. The findings were reviewed and a recall was initiated.

According to the defect report, during fast-charging or preparation for fast-charging, the infotainment CPU may not cool sufficiently. Higher than expected temperatures could cause the CPU to slow processing or restart, and a lagging or blank center screen display. The problem could cause the rear-view camera display, windshield visibility control settings, drive modes (i.e., Drive, Neutral, or Reverse), and telltales to be unavailable.

On May 3, 2022, Tesla began deploying an OTA firmware update that will improve the management of the CPU temperature and associated communications with elevated temperature operation. This remedy will mitigate temperature elevations in the CPU when the vehicle is fast-charging or preparing to fast-charge, which will prevent slow processing or restart. Tesla’s number for this recall is SB-22-00-009 and the NHTSA campaign number is 22V-296.