A Technical Service Bulletin (TSB) is a bulletin issued by an automobile manufacturer to an auto dealer notifying them about warranty extensions and fixes for known repeated problems. Because it is not a recall, the dealer is under no obligation to make the repair or to even notify customers of the problem. The publication of these TSB’s gives information that could save consumers large amounts of money on repairs, but still the National Highway Traffic Safety Administration (NHTSA) has declined to post these reports on their web site. The reason: The NHTSA has been warned that the TSB’s are copyrighted.
According to NHTSA spokeswoman, Karen Aldana, “Many manufacturers say that technical service bulletin information is copyrighted, and therefore the NHTSA has a legal obligation to leave them “off” their site.” These manufacturers believe that the bulletins should not be published because they show how to make repairs that “should not be performed by do-it-yourselfers. These bulletins, however, can be obtained through commercial services which sell the information to repair shops as well as individuals.
But not all automakers copyright their bulletins. Automakers like BMW, Chrysler, General Motors, Honda, Hyundai, Nissan, Subaru and Volvo all say they would not object to publication by the agency. Some say that failing to do so could be seen as the agency being more concerned about catering to the auto industry instead of helping consumers.
