A class action lawsuit has been filed against General Motors for problems affecting its IOR 7 inch infotainment system installed in certain 2019-2020 Chevrolet and GMC vehicles. The lawsuit alleges that GM’s infotainment system problems are a dangerous threat to drivers and passengers.

According to vehicle owners, GM dealers refuse to replace or repair the faulty infotainment systems. The automaker has not released a recall, although they have issued a technical service bulletin acknowledging there is a problem. (NHTSA-TSB-PIT572)

The class-action lawsuit claim that certain GM vehicles with IOR 7 inch infotainment systems are prone to experiencing a range of different issues. Some owners say that the ringer never shuts off with incoming Bluetooth calls and the vehicle operator must turn off the ignition, open and close the vehicle door, and restart the ignition to stop it. Some say the rear view camera’s display image will stay on for up to one minute after shifting out of reverse. The biggest complaint reported involves the the system’s audio volume which will suddenly spike to max volume, distracting drivers while they are behind the wheel.

The California lemon law provides a solution for California consumers who have repeated problems related to the use, value, or safety of their vehicle. It applies to all new and many used vehicles, whether purchased or leased, for personal and most small business use. If you think your vehicle could be a lemon, fill out the “Free Lemon Law Case Review” form at the top of this page.