(Some information about this case study may have been changed to protect the privacy of our clients.)
The Law Offices of Delsack & Associates were recently retained by a lemon law client looking for help with his 2012 Mercedes SS550V, which he believed to be a lemon. He described to us how happy he was, driving his new Mercedes off the dealership lot and how he planned a short trip to San Francisco to show his friend his new Mercedes SS550V. Unfortunately, our client never reached his destination. An hour into the trip, the 2012 Mercedes SS550V started to hesitate and lose power. The vehicle would not restart and had to be towed to the nearest Mercedes dealership for repairs. Before he had put 1,300 miles on it, it had to be towed several more times and spent over 30 days at a Mercedes-Benz dealership being repaired.
After a free consultation with one of our California lemon law lawyers, our lemon law offices decided he was a candidate for protection under the California lemon law. After submitting a demand for repurchase to Mercedes, and further negotiations, the manufacturer agreed to fully reimburse our client and pay his lemon law attorney fees.
Our client was happy to put his lemon automobile problems behind him and was driving a new vehicle within a week. He praised us for how quickly his lemon problem was resolved and said he has already recommended the lemon Law Offices of Delsack & Associates to his friends.