The Hyundai Santa Fe is a popular choice for families and adventurers alike, known for its spacious design, modern features, and reasonable price point. However, recent models (2021-2024) have experienced a series of issues that have frustrated owners and raised safety concerns. These common problems affect Santa Fe vehicles with GDI engines.

Common Issues Affecting the 2021-2024 Hyundai Santa Fe

  1. Fuel Injector Problems Leading to Stalling
    A major concern for many Santa Fe owners is the vehicle’s fuel injector system. Faulty fuel injectors can cause the engine to stall unexpectedly, especially in models with GDI (Gasoline Direct Injection) engines. These issues have led to numerous complaints of the vehicle stalling while driving, creating hazardous situations on busy roads.
  2. Loss of Power
    Some owners report a sudden loss of power while driving, particularly when accelerating or maintaining speed on the highway. This loss of power can be alarming and dangerous, especially in situations where acceleration is necessary, such as merging or overtaking. Many drivers have reported that their Santa Fe either stalls entirely or hesitates significantly before regaining power, often triggering check engine or warning lights.
  3. Persistent Check Engine Light
    For Santa Fe models across 2021-2024, the check engine light has become a frequent visitor. Many owners report that the light comes on without clear resolution, even after multiple trips to the dealership. While the check engine light could signify any number of issues, the combination of repeated lights and related powertrain issues has led to frustration and concerns about reliability.

Complaints and Recalls for Each Model Year

2021 Hyundai Santa Fe

Owners of the 2021 model have raised concerns about fuel system problems, including fuel leaks at the pipe connection and improperly tightened fuel pipes. Powertrain complaints are also prevalent, with owners describing issues such as failure to accelerate and hesitation while driving. Recalls include:

  • Tow Hitch Harness Fire Hazard: Due to water accumulation, an electrical short could lead to a fire.
  • Loss of Drive Power: A transmission oil pump malfunction can cause total power loss.
  • Inadequate Windshield Bonding: Improper bonding during manufacturing may cause the windshield to detach in a crash.

2022 Hyundai Santa Fe

The 2022 Santa Fe has seen similar powertrain issues, with some owners reporting a sudden inability to accelerate and warning lights like “Check Hybrid System.” The “phantom braking” issue has also emerged, where the emergency braking system activates without reason, nearly causing accidents. Recalls for the 2022 model include:

  • Tow Hitch Harness Fire Hazard
  • Loss of Drive Power
  • Turbocharger Oil Supply Pipe Leak: A cracked oil supply pipe could lead to leaks in the engine compartment.

2023 Hyundai Santa Fe PHEV

In the 2023 plug-in hybrid models, forward collision avoidance issues have led to abrupt braking in traffic. Complaints also include poor acceleration response, with significant delay or lag from the time the accelerator is pressed to when the vehicle actually moves. Key recalls include:

  • Tow Hitch Harness Fire Hazard
  • Seat Belt Pretensioners May Explode: This recall affects the front seat belt pretensioners, which may explode upon deployment in a crash.

2024 Hyundai Santa Fe

For the latest 2024 model, powertrain and electrical issues are significant. Some drivers report the vehicle losing motive power and experiencing flickering dashboard screens. Complaints include blacked-out instrument panels, “Transmission System Check” warnings, and persistent audio issues that continue even when the vehicle is off. Recalls for this model include:

  • Unintentional Airbag Deployment or Deactivation: Damaged wiring harnesses can lead to unintended airbag activation or deactivation.
  • Vehicle Roll Away from Software Error: A transmission software error may result in a roll-away when the vehicle is parked.
  • Obstructed Rear-View Camera Image: A trailer parking assist message may obstruct the rear-view camera, violating rear visibility standards.

Should You Be Concerned?

These issues have led to frustration for many Hyundai Santa Fe owners. If you’re experiencing any of the above problems, it’s essential to address them promptly for your safety. Keep an eye out for any recalls or technical service bulletins (TSBs) from Hyundai, and report any persistent issues to your dealer.

What’s Next?

The 2021-2024 Hyundai Santa Fe offers many attractive features but has also faced considerable challenges, particularly with its powertrain and fuel injector systems. If you’re dealing with ongoing issues, it’s crucial to know your rights, especially if repairs have been ineffective. Lemon laws may protect you if your vehicle has recurring problems that affect its performance or safety. Consider consulting with a lemon law professional to discuss options if repairs haven’t resolved the issue.

Owning a car should be about convenience and freedom – not worry over performance and safety. If you’re having trouble with your Santa Fe, stay informed, stay safe, and know your options.

Enel X Way USA’s JuiceBox Level 2 residential EV chargersThe National Highway Traffic Safety Administration (NHTSA) has launched an investigation into potential fire hazards associated with Enel X Way USA’s JuiceBox Level 2 residential EV chargers. Prompted by several complaints received by the Office of Defects Investigation (ODI), this evaluation aims to determine the extent and safety implications of electrical arcing and thermal incidents reported by users of these chargers. This probe focuses on the potential for fire risks arising from electrical malfunctions and the company’s recent operational shutdown announcement.

Summary of Complaints Filed with ODI

ODI has received six Vehicle Owner Questionnaires (VOQs) concerning alleged incidents involving the JuiceBox Level 2 charger. These complaints raise serious concerns regarding potential fire hazards that may arise while charging electric vehicles at home. The following highlights from the complaints showcase the range of issues reported:

  1. Total Home Loss Due to Explosion: One complaint involves a significant incident where a vehicle owner claims that charging their EV with a JuiceBox led to an explosion in their garage. This catastrophic event resulted in a fire that destroyed the home entirely.
  2. Car Fire in Driveway: Another complaint describes an incident where a vehicle caught fire in the driveway while connected to a JuiceBox charger. The details of this incident underscore concerns about charger reliability and the potential for dangerous outcomes.
  3. Electrical Malfunctions and Circuit Breaker Issues: Four additional complaints describe issues with electrical malfunctions that caused circuit breakers to trip and charging cycles to be disrupted. These electrical disruptions may indicate underlying issues with the chargers’ compatibility or durability under varying conditions.

Enel X Way’s Operational Shutdown and Potential Impact on User Safety

In an unexpected development, Enel X Way North America announced its intention to cease operations in the United States and Canada by October 11, 2024. A notification was sent to JuiceBox owners on October 2, 2024, which was also posted on the company’s website. This cessation of operations could potentially impact several aspects of the product’s performance and user experience:

  • Software and App Support: As Enel X Way discontinues its North American presence, questions remain about the continuity of the charging app and supporting software. Given that many smart chargers rely on connected software for updates and safety monitoring, the lack of support could leave users with outdated or unsupported technology.
  • Customer Support and Warranty Services: The cessation of operations may also impact the company’s ability to provide customer support, particularly regarding ongoing technical issues, troubleshooting, or warranty claims for JuiceBox chargers.

ODI Preliminary Evaluation and Safety Scope

In response to these serious complaints, ODI has opened a Preliminary Evaluation to examine the safety and reliability of JuiceBox Level 2 chargers. The purpose of this evaluation is to assess the scope, frequency, and potential hazards associated with these products. The investigation seeks to determine:

  • Risk of Fire and Explosion: By evaluating complaints of thermal events, such as the explosion in the garage and the driveway car fire, ODI aims to understand the risk factors and whether the JuiceBox charger’s design or operational faults are contributing factors.
  • Electrical Stability and Safety Consequences: ODI’s analysis will also delve into the frequency of electrical malfunctions and whether these events pose a risk of property damage, personal injury, or loss of life.
  • Impact of Software and Operational Changes: With the discontinuation of Enel X Way North America’s operations, ODI is concerned about the potential safety implications arising from the lack of app and software support. The investigation will evaluate if and how this operational change might exacerbate existing safety concerns or introduce new risks.

Affected Vehicles and Part Numbers

The ODI investigation includes a review of incidents involving various EV models that utilized the JuiceBox Level 2 charger. The vehicles associated with these complaints include:

  • Chevrolet Bolt EV (2018)
  • Chrysler Pacifica Hybrid (2018)
  • Hyundai Ioniq 5 (2022)
  • Hyundai Ioniq 6 (2023)

Additionally, the specific product part under scrutiny is the Enel X JuiceBox Level 2 Charger.

Steps for Consumers and Further Information

For EV owners who currently use the JuiceBox Level 2 charger, awareness of this investigation is crucial. Users are encouraged to follow any guidance issued by the NHTSA and consider consulting with licensed electricians to ensure proper installation and safe operation of their EV chargers.

The high voltage batteries in certain 2020 Ford Escape and 2021 Lincoln Corsair vehicles may have been manufactured with insufficient welds that could fail and cause a loss of drive power. These vehicles are equipped with 2.5L hybrid powertrains.

Ford’s Critical Concern Review Group first became aware of the problem in February 2022 when they were informed, by the supplier, that there was an issue with the weld penetration on the bus bars of certain high voltage batteries. A review of the manufacturers’ records showed that the suspect cause of the problem was damage to the laser cooling line caused by maintenance of the laser air knife. The damage to the laser cooling line resulted in an out-of-control weld process and insufficient welds. The suspect time period was between June 6, 2020, and June 12, 2020.

According to the safety report, insufficient weld penetration between the bus bar and cell terminal could result in a loss of electrical contact at the bus-bar weld joint inside the high voltage battery. Loss of electrical contact will result in a loss of motive power and an increased risk of an accident.

The vehicle warning display will illuminate a “Stop Safely Now” message, a wrench lamp, and an audible alert when the vehicle loses motive power.

Owners receiving notices will be asked to take their vehicle to their Ford or Lincoln dealer to have the High Voltage Battery replaced. The new High Voltage Battery LX68-10B759-R will have a bus bar that has proper weld penetration. The supplier repaired a damaged coolant line on June 27, 2020. High voltage batteries produced after June 27, 2020 were produced with sufficient bus bar weld penetration. Ford’s number for this recall is 22S33 and the NHTSA campaign number is 22V-331.

Honda will be notifying owners of certain Acura MDX and RLX vehicles about a safety problem affecting the Collision Mitigation Braking System (CMBS). According to reports filed with the NHTSA, under certain driving conditions the CMBS may interpret roadside objects, such as metal fences and guardrails, as obstacles, and apply emergency braking. This unexpected braking could increase the risk of an accident. Continue reading

As the use of electric and hybrid vehicles increase, and the fuel efficiency of newer vehicles becomes better, states are finding that the per-gallon fuel tax is no longer generating enough income to fund road maintenance and operations. In response to the declining revenue, late last year California legislature approved a Bill to examine the implementation of a road usage charge.

gas-tax

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Ford will be asking 56,479 Fusion owners to return to their nearest Ford or Lincoln dealer because their vehicles fail to comply with the requirements of the Federal Motor Vehicle Safety Standard (FMVSS) No. 114, “Theft Protection and Rollaway Prevention.” According to reports filed with the NHTSA, these vehicles are equipped with a mechanical key and dual screen cluster that may allow drivers to remove the key even if the transmission is not in park. The vehicles could unexpectedly roll away possibly striking and/or injuring the driver, other vehicle occupants, or other bystanders. Continue reading

A small number of 2015 Porsche 918 Spyder owners will be notified by the manufacturer to return their cars to an approved dealership to repair a problem that could result in difficulty controlling the vehicle. According to reports, internal tests have shown that the rear axle control arms from a certain production batch may not meet the required specification. This reduced durability, under severe use or after an extended period of time, could result in the connecting links of a control arm to break. This unexpected reduced control of the vehicle could increase the chance of an accident. Continue reading

Owners of certain 2014 Cadillac ELR luxury plug-in hybrid compact coupes will be asked to return their vehicles to a manufacturer approved repair facility because they may fail to conform to the Federal Motor Vehicle Safety Standards for Electronic Stability Control (ESC). The problem was first noticed during a field performance evaluation review carried out on March 19, 2014. GM’s recall number is 14087 and the NHTSA campaign number is 14V-144. Continue reading