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The owner of a 2010 Jaguar KF contacted us in October 2010 about problems she was having with her new car. She purchased the vehicle in December 2009 and had already given a Jaguar dealer at least six (6) opportunities to correct defects. These flaws included electrical system problems, a defective computer system, no start condition, defective instrument cluster, defective lighting system, defective water pump, and the SES light remains on. Continue reading
A small number of 2015 Porsche 918 Spyder owners will be notified by the manufacturer to return their cars to an approved dealership to repair a problem that could result in difficulty controlling the vehicle. According to reports, internal tests have shown that the rear axle control arms from a certain production batch may not meet the required specification. This reduced durability, under severe use or after an extended period of time, could result in the connecting links of a control arm to break. This unexpected reduced control of the vehicle could increase the chance of an accident. Continue reading
An incorrectly assembled airbag will have a small number of BMW owners returning their vehicles to a manufacturer approved repair facility to correct the problem. The vehicles affected include the 2014 BMW i3 and 2014 Mini Cooper hardtop. BMW has already informed drivers to keep the front passenger seat empty until the problem can be corrected. Continue reading
Customer satisfaction campaigns, also known as secret warranties or silent recalls, is a practice used by automobile manufacturers to correct relatively minor issues that could affect driver’s comfort or the vehicle’s appearance. Instead of dealing with thousands of customers, the manufacturer deals with complaints on a case by case basis. In many cases, those who are unaware that a satisfaction campaign exists, end up paying for the manufacturing mistake. Continue reading
A safety defect in the steering system of certain 2014 Ford C-Max and Focus vehicles will have customers returning their cars for repairs. According to reports on the NHTSA website, on August 12, 2014, Ford was notified by their steering gear supplier that some gears were produced with less than the intended number of ball bearings. Steering gears with this condition could experience deformation and degradation of the ball bearings which could result in loss of steering control. Continue reading
After analyzing repair orders and the purchase contract of a potential lemon law case, we determined that the owner of a 2010 Chevrolet Malibu did have a valid claim to have his vehicle repurchased under the California Lemon Law. He had complained to the dealer many times about his cars problems and had six (6) unsuccessful repair attempts for various defects. These problems included:
General Motors will be asking owners of certain Buick, Cadillac, and Chevrolet sedans to return their vehicles to a manufacturer approved repair facility to have their vehicles steering system inspected and repaired. According to reports filed at the NHTSA website, the fasteners holding the intermediate shaft and the steering gear, and/or at the lower control arm to the lower ball joint may have not been torqued to the correct specifications. The fasteners could loosen, parts could separate, and the driver could experience complete loss of steering. Continue reading
Aston Martin has determined a defect relating to vehicle safety exists on certain 2014 DB9 and 2014 Rapide S sports cars manufactured from June 2013 until July 2014. According to reports filed with the NHTSA, the transmission control switches could contain a circuit board with a defect that can cause it to short out. The problem could result in the transmission to unexpectedly shift into neutral and loss of motive power. While the driver will be unable to maintain speed, the steering and brakes will remain fully functional and in most cases will be drivable again after the engine is shut off and restarted. Continue reading
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