Category Archives: Lemon Alert

NHTSA Investigates Engine Failure in GM Trucks And SUVs

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A shocking number of complaints has prompted the National Highway Traffic Safety Administration (NHTSA) to launch a safety probe into engine failure reports affecting approximately 870,000 Chevrolet, GMC, and Cadillac models manufactured by General Motors (GM). The Office of Defects Investigation (ODI) has received a staggering 39 complaints, accompanied by numerous Early Warning Reporting (EWR) Field Reports, all pointing to engine failure in vehicles equipped with the L87 V8 engine.

Which Vehicles Are Affected?

The following models are under scrutiny:

  • 2019-2024 Chevrolet Silverado 1500
  • 2019-2024 GMC Sierra 1500
  • 2021-2024 Chevrolet Tahoe
  • 2021-2024 Chevrolet Suburban
  • 2021-2024 GMC Yukon
  • 2021-2024 Cadillac Escalade

The Alarming Reality of Engine Failure

Complainants have reported a disturbing trend: a bearing failure can trigger either engine seizure or a catastrophic breach of the engine block by the connecting rod. In many cases, there are no warning signs before the failure occurs, resulting in a sudden and unexpected loss of power. This increases the risk of a crash, which can lead to devastating consequences, including injuries and property damage.

NHTSA Takes Action

In response to these disturbing reports, the ODI has initiated a Preliminary Evaluation (PE) to determine the scope and severity of the potential problem. The investigation aims to assess the safety-related issues associated with engine failure and identify any necessary corrective actions to prevent future incidents.

What California Drivers Need to Know

If you’re behind the wheel of one of these affected vehicles, it’s crucial to be aware of this potential issue. Engine failure can be a significant safety concern, especially when driving at high speeds. Don’t wait until it’s too late – stay informed and take proactive steps to protect yourself and your loved ones.

Seeking Help from a California Lemon Law Expert

If you’re experiencing engine problems or other issues with your Chevy, GMC, or Cadillac vehicle, don’t hesitate to reach out to our experienced California Lemon Law attorneys. Our team is dedicated to helping you navigate the complex process and determine if you’re eligible for compensation or relief under the law. If you have concerns about your vehicle or would like to report an incident, consult with a California Lemon Law attorney for expert guidance and support.

Fuel Leak: 2021-2023 Acura TLX

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The fuel filler neck and fuel tank junction in a small number of 2021-2023 Acura TLX vehicles may have an incomplete weld that could separate. An incomplete weld can cause separation, leading to a fuel leak while driving or parked. This defect poses a significant risk to vehicle occupants and bystanders, as fuel leaks can ignite and cause fires.

Background of the Issue

Honda first became aware of the issue in November 2023, when they received a warranty claim related to a fuel leak in an affected TLX vehicle. The company promptly launched an investigation, which revealed that a defect related to motor vehicle safety existed. As a result, Honda decided to conduct a safety recall to address the problem. To date, the company has received two warranty claims related to this issue, but fortunately, there have been no reports of injuries, fires, or deaths.

Cause of the Defect

The root cause of the defect lies in the production process of the fuel tank assembly. During manufacturing, the fuel filler neck was improperly loaded into the gripper fixture, resulting in a tilted position and uneven contact between the fuel tank and fuel filler neck during the weld procedure. Additionally, the fuel filler neck melt depth was incorrectly set for the weld equipment, leading to a shallow melt weld depth between the components. This combination of factors created an incomplete weld that can separate over time, allowing fuel to escape.

Symptoms of a Fuel Leak

If you own a 2021-2023 Acura TLX, it’s essential to be aware of the symptoms of a fuel leak. One of the most common signs is a strong gasoline odor wafting through the vehicle while driving. This can be caused by a variety of factors, including worn-out seals, cracked fuel lines, or faulty fuel system components. As cars age, the rubber components in their fuel systems can deteriorate, allowing gas to escape. Common culprits behind these leaks include the fuel pump, filter, and injectors, as well as parts of the emissions system.

Risks Associated with Fuel Leaks

A gasoline smell is not just a minor annoyance; it can also be a sign that your engine is burning more fuel than necessary, which can hit you in the pocketbook. More alarmingly, prolonged exposure to gas fumes can have serious health consequences, including respiratory damage. Given the potential risks to both your wallet and well-being, it’s crucial to address any issues causing a gasoline smell in your TLX promptly.

Recall Details

To rectify the issue, dealers will replace the fuel tank assembly. Owner notification letters are expected to be mailed on February 10, 2025. Acura’s number for this recall is JKX, and the NHTSA campaign number is 24V-950. If you receive a notice for this problem, it’s essential to schedule a service appointment as soon as possible to have the fuel tank assembly replaced.

2019 Jaguar I-PACE Fire Risk

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A critical issue has been identified by Jaguar Land Rover North America, LLC (Jaguar) affecting a small number of 2019 Jaguar I-PACE vehicles that underwent an improper interim repair under recall number 24V-633 . The problem arises from the high-voltage battery’s potential to overheat due to incorrect completion of safety recall software updates.

Discovery and Investigation

The issue came to light following an internal review of warranty claims for interim recall remedy H514 . It was found that several retailers had not correctly completed the H514 safety recall software updates, leaving affected vehicles with the safety defect. Investigations showed that some retailers had either not started or incorrectly completed the required repairs.

Risks and Consequences

According to the defect report, an incorrectly repaired vehicle is at risk of experiencing a vehicle thermal overload condition, which can manifest as fire or smoke. This increases the risk of injury to occupants and bystanders, as well as potential property damage. Notably, vehicle owners will not be aware that their vehicle’s interim repair was not done correctly.

Owner Precautions and Repairs

To mitigate these risks, owners are advised :

  1. Park Outside : Park the vehicle outside, away from structures.
  2. Charge Limitation : Limit charging to a maximum of 80% until the recall repair is completed.

Dealers will update the battery energy control module software as an interim repair. Owner notification letters are scheduled to be mailed on February 7, 2025 , providing detailed instructions for addressing this issue.

Final Repair and Resolution

As a final resolution, Jaguar plans to repurchase the affected vehicles under recall number 24V-633. The recall is identified by Jaguar’s number H529 and the NHTSA campaign number is 24V-927.

Investigation into Connecting Rod Bearing Failures In Acura and Honda Vehicles

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connecting rod defectThe National Highway Traffic Safety Administration (NHTSA) has launched an investigation into certain Acura and Honda vehicles due to reports of failing connecting rod bearings. This issue affects model year 2018-2020 Acura TLX, 2016-2020 Acura MDX, 2016-2020 Honda Pilot, 2018-2019 Honda Odyssey, and 2017-2019 Honda Ridgeline vehicles equipped with the 3.5 liter V6 engine.

What’s Happening?

The Office of Defects Investigation (ODI) has received 173 reports from vehicle owners about failing connecting rod bearings in these models. Although a recall (23V-751) was issued to address this type of failure, all 173 reports show failures that are consistent with those addressed in the recall but are not included in its scope.

Why is This a Concern?

The connecting rod bearing is a critical component in the engine, and its failure can lead to serious engine damage. If you own one of these vehicles, it’s essential to be aware of this potential issue.

What’s Being Done About It?

The ODI has opened an investigation (Recall Query RQ) to assess the severity of the alleged defect in vehicles not included in recall 23V-751. They will also review the scope of the recall to determine if it adequately addresses the problem.

What to Do Next

If you own one of these vehicles and have experienced a connecting rod bearing failure, it’s crucial to:

  1. File a report : Share your experience with the NHTSA by submitting a complaint on their website.
  2. Stay informed : Keep an eye on this investigation and any updates from the manufacturer or the NHTSA.

Your safety is paramount, and staying proactive can help prevent potential engine failures and keep you safe on the road.

Key Facts

  • Affected Vehicles: Certain Acura and Honda models (2018-2020 Acura TLX, 2016-2020 Acura MDX, 2016-2020 Honda Pilot, 2018-2019 Honda Odyssey, and 2017-2019 Honda Ridgeline)
  • Component: Connecting rod bearing
  • NHTSA Action Number: Recall Query (RQ)
  • Previous Recall: 23V-751

Remember, your vehicle’s safety is in your hands. Stay vigilant, and take action if you suspect any issues with your vehicle.

Jeep Grand Cherokee Front Seat Side Airbag May Not Deploy

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If you own a 2022-2024 Jeep Grand Cherokee or a 2021-2024 Jeep Grand Cherokee L , it’s crucial to be aware of a recent safety recall. A small number of these vehicles may have an improperly secured connector for the front seat side airbags (SAB), which could prevent the airbags from deploying in case of a crash. This issue compromises compliance with Federal Motor Vehicle Safety Standards (FMVSS) for side impact protection.

Discovery and Investigation

On April 25, 2023, FCA US LLC’s Technical Safety and Regulatory Compliance (TSRC) organization was notified of a potential safety issue involving improperly secured seat wiring connectors in certain 2022-2024 Jeep Grand Cherokee and 2021-2024 Jeep Grand Cherokee L vehicles .

From May 2023 to October 2023, the TSRC organization conducted a thorough review of warranty data, vehicle production records, field reports, and customer assistance records. This comprehensive analysis aimed to understand the potential impact on customers.

Regular meetings were held from October 2023 to September 2024 between FCA US TSRC, Engineering, and Supplier Quality teams. These discussions focused on identifying all possible failure modes of the issue and determining which vehicles were at risk.

On October 9, 2024, the TSRC organization officially recognized that a front seat SAB squib connector problem existed in certain vehicles due to improperly secured connectors. This defect could result in non-compliance with FMVSS No. 214, which governs side impact protection.

Recall Announcement

On November 21, 2024, FCA US decided through the Vehicle Regulations Committee to conduct a voluntary safety recall of the affected vehicles. This proactive step ensures that owners are aware of and can address this critical safety concern.

Identifying Affected Vehicles

If your vehicle is affected by this issue, you may notice an illuminated airbag warning light on the dashboard. This light indicates a potential problem with the front seat side airbags.

Owner notification letters are expected to be mailed on December 19, 2024. These letters will provide detailed instructions on how to proceed with the recall process.

Owners will be instructed to take their vehicles to a Jeep dealership. There, technicians will secure the improperly connected front seat side airbag connectors free of charge.

Recall Details

  • FCA US Recall Number : B3B
  • NHTSA Campaign Number : 24V-897

Ensuring your vehicle complies with federal safety standards is essential for protecting yourself and others on the road. By staying informed about recalls like this one, you can take necessary actions to maintain your vehicle’s safety features.

2024 Mazda CX-90 PHEV Issues: Could Your Vehicle Be a Lemon?

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The 2024 Mazda CX-90 Plug-in Hybrid Electric Vehicle (PHEV) is facing serious concerns from owners, with a reported 130 complaints, 10 recalls, and 303 manufacturer communications. As this model hits the market, many drivers are voicing their frustration over problems that range from safety-critical issues to major mechanical failures. The list of concerns brings into question whether some of these vehicles could qualify for a buyback under California’s Lemon Law. Here’s an in-depth look at the problems plaguing the 2024 CX-90 PHEV.

Top Complaints About the 2024 Mazda CX-90 PHEV

Consumer reports and complaints have highlighted four major areas of concern: forward collision avoidance, engine performance, electrical systems, and steering. These issues are not just minor inconveniences; they could pose significant safety hazards for drivers and passengers.

  1. Forward Collision Avoidance: Numerous drivers have reported malfunctioning collision-avoidance systems, with false positives causing the brakes to activate unexpectedly. The risk of being rear-ended due to this sudden and unnecessary braking is a valid concern, especially on busy roads or highways.
  2. Engine Issues: Many drivers have experienced engine problems, with some vehicles failing to restart after the i-stop feature engages, and others reporting a complete shutdown while in motion. This kind of unreliability in the engine system poses a clear danger, especially at high speeds.
  3. Electrical Problems: Complaints about electrical malfunctions are widespread. The Dash Electrical Supply Unit (ESU) has been known to fail, affecting vital functions like the defroster, seat belt warnings, and battery cooling systems. Given the reliance of PHEVs on complex electrical systems, these issues are alarming and inconvenient.
  4. Steering Concerns: A sudden loss of power steering assist is a particularly dangerous defect, making it difficult for drivers to control the vehicle. This kind of failure can occur without warning, putting both the driver and surrounding traffic at risk.

Recalls Highlight Safety and Reliability Concerns

The 2024 Mazda CX-90 PHEV has been subject to a staggering 10 recalls, indicating widespread problems that extend beyond individual cases. Here are some of the most notable recalls:

  • Engine Restart Failures: The i-stop feature, which automatically shuts off the engine to save fuel when idling, may prevent the engine from restarting, leading to potential stranding.
  • High-Voltage Battery Cooling System Issues: Faulty software in the ESU may lead to critical functions, including battery cooling and safety alerts, failing during startup.
  • PCM and ECM Software Malfunctions: Problems with the powertrain and engine control modules can illuminate warning lights and result in a sudden loss of drive power.
  • Inverter Software Errors: In plug-in hybrid models, improper software may lead to a total power loss when driving in electric mode.
  • Sudden Braking: The automatic braking system has a tendency to activate unexpectedly, posing a serious collision risk.
  • Power Steering Failures: An assembly issue with the worm gear can cause power steering assist to be lost without warning, making the vehicle difficult to steer.
  • Camera Malfunctions: Rear view and side cameras may not display properly due to software errors, which is a clear safety compliance issue.
  • Unexpected Engine and Motor Shutdown: Critical errors in the hybrid system software can cause both the engine and electric motor to shut down unexpectedly.
  • Pedestrian Warning Sounds: Missing software in the AVAS amplifier can result in incorrect pedestrian alert sounds, failing to meet federal safety standards for hybrid and electric vehicles.

California Lemon Law: What You Need to Know

California has some of the strongest Lemon Law protections for consumers. If your vehicle has repeated, unresolved problems that impair its use, safety, or value, you may be entitled to a buyback or replacement. Under the California Lemon Law, a car manufacturer must either replace your vehicle or refund your money if they cannot fix a substantial defect within a reasonable number of attempts.

So, what counts as a substantial defect? Issues that compromise your safety or significantly impact the car’s performance typically qualify. For instance, if your 2024 Mazda CX-90 PHEV loses power while driving, suddenly engages the brakes, or suffers from major electrical failures, these could be considered substantial defects.

If you’ve taken your vehicle in for multiple repairs for the same issue without a permanent fix, you might have grounds for a Lemon Law claim. It’s important to keep detailed records of all service visits, recall repairs, and communication with Mazda to strengthen your case.

Next Steps for Owners

If you’re dealing with repeated, unresolved issues with your 2024 Mazda CX-90 PHEV, consulting with a Lemon Law attorney can help clarify your options. California’s Lemon Law is designed to protect you from being stuck with a faulty vehicle. Given the ongoing recalls and widespread complaints, many owners may find themselves in a position to take advantage of these consumer protections.

2024 Ford Mustang Low Voltage Problem

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The 2024 Ford Mustang has recently come under scrutiny due to a low voltage problem affecting the Remote Cluster Box (RCB). This issue can result in significant communication disruptions and software initialization problems that prevent the Instrument Panel Cluster (IPC) from functioning as intended. Here’s a breakdown of the problem and the potential risks.

The low voltage events impacting the 2024 Mustang can lead to the IPC failing to illuminate during vehicle startup or a drive cycle. When this occurs, the IPC goes completely dark, leaving the driver without crucial information, such as telltales and gauges. These elements are essential for the safe operation of the vehicle and are regulated under Federal Motor Vehicle Safety Standards (FMVSS), including:

  • FMVSS 101: Controls and displays
  • FMVSS 102: Transmission shift lever sequence, starter interlock, and transmission braking effect
  • FMVSS 108, 126, 135, 138, and 208: Additional standards related to lighting, electronic stability control, braking, tire pressure, and occupant protection

The malfunctioning IPC means safety-related telltales and gauges, like those for speed, fuel level, or warning indicators, become unreadable. This significantly raises the risk of a crash, as the driver cannot access critical safety information.

Problem Chronology

The timeline of events provides insight into how Ford discovered and began addressing the issue:

  1. August 20, 2024: The Flat Rock Assembly Plant’s Plant Vehicle Team (PVT) identified the IPC illumination problem during an analysis of warranty claims. The issue was escalated to Ford’s Critical Concern Review Group (CCRG) for a thorough review.
  2. August to October 2024: The CCRG conducted an extensive warranty claims analysis, examining whether similar problems affected other Ford vehicle lines using the same type of IPC. Fortunately, no other models showed the same failure.
  3. June 11 to October 7, 2024: Ford identified 58 warranty claims related to this issue in Mustang vehicles. Notably, there were no Vehicle Owner Questionnaires (VOQs) reported for this condition.
  4. October 18, 2024: The concern was presented to Ford’s Field Review Committee, which approved a field action to address the defect.

Although Ford is not aware of any accidents or injuries linked to the low voltage problem, the malfunction poses a significant safety risk. A non-illuminated IPC can make it impossible for drivers to monitor vital vehicle functions, potentially leading to hazardous situations on the road. The inability to see essential gauges or receive visual warnings compromises the driver’s ability to respond appropriately to changing vehicle conditions.

Ford dealers will update the IPC software to ensure the cluster functions correctly, eliminating the risk of low voltage events causing display failures.

  • Owner Notifications: Ford plans to mail notification letters to affected Mustang owners starting November 11, 2024.
  • Recall Information: The recall is identified by Ford as 24C35 and registered with the National Highway Traffic Safety Administration (NHTSA) under campaign number 24V-802.

If you own a 2024 Ford Mustang, it is crucial to stay informed about this recall and ensure your vehicle receives the necessary software update. This simple fix will help keep your Mustang safe and compliant with federal safety regulations.

2021-2024 Hyundai Santa Fe Problems

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The Hyundai Santa Fe is a popular choice for families and adventurers alike, known for its spacious design, modern features, and reasonable price point. However, recent models (2021-2024) have experienced a series of issues that have frustrated owners and raised safety concerns. These common problems affect Santa Fe vehicles with GDI engines.

Common Issues Affecting the 2021-2024 Hyundai Santa Fe

  1. Fuel Injector Problems Leading to Stalling
    A major concern for many Santa Fe owners is the vehicle’s fuel injector system. Faulty fuel injectors can cause the engine to stall unexpectedly, especially in models with GDI (Gasoline Direct Injection) engines. These issues have led to numerous complaints of the vehicle stalling while driving, creating hazardous situations on busy roads.
  2. Loss of Power
    Some owners report a sudden loss of power while driving, particularly when accelerating or maintaining speed on the highway. This loss of power can be alarming and dangerous, especially in situations where acceleration is necessary, such as merging or overtaking. Many drivers have reported that their Santa Fe either stalls entirely or hesitates significantly before regaining power, often triggering check engine or warning lights.
  3. Persistent Check Engine Light
    For Santa Fe models across 2021-2024, the check engine light has become a frequent visitor. Many owners report that the light comes on without clear resolution, even after multiple trips to the dealership. While the check engine light could signify any number of issues, the combination of repeated lights and related powertrain issues has led to frustration and concerns about reliability.

Complaints and Recalls for Each Model Year

2021 Hyundai Santa Fe

Owners of the 2021 model have raised concerns about fuel system problems, including fuel leaks at the pipe connection and improperly tightened fuel pipes. Powertrain complaints are also prevalent, with owners describing issues such as failure to accelerate and hesitation while driving. Recalls include:

  • Tow Hitch Harness Fire Hazard: Due to water accumulation, an electrical short could lead to a fire.
  • Loss of Drive Power: A transmission oil pump malfunction can cause total power loss.
  • Inadequate Windshield Bonding: Improper bonding during manufacturing may cause the windshield to detach in a crash.

2022 Hyundai Santa Fe

The 2022 Santa Fe has seen similar powertrain issues, with some owners reporting a sudden inability to accelerate and warning lights like “Check Hybrid System.” The “phantom braking” issue has also emerged, where the emergency braking system activates without reason, nearly causing accidents. Recalls for the 2022 model include:

  • Tow Hitch Harness Fire Hazard
  • Loss of Drive Power
  • Turbocharger Oil Supply Pipe Leak: A cracked oil supply pipe could lead to leaks in the engine compartment.

2023 Hyundai Santa Fe PHEV

In the 2023 plug-in hybrid models, forward collision avoidance issues have led to abrupt braking in traffic. Complaints also include poor acceleration response, with significant delay or lag from the time the accelerator is pressed to when the vehicle actually moves. Key recalls include:

  • Tow Hitch Harness Fire Hazard
  • Seat Belt Pretensioners May Explode: This recall affects the front seat belt pretensioners, which may explode upon deployment in a crash.

2024 Hyundai Santa Fe

For the latest 2024 model, powertrain and electrical issues are significant. Some drivers report the vehicle losing motive power and experiencing flickering dashboard screens. Complaints include blacked-out instrument panels, “Transmission System Check” warnings, and persistent audio issues that continue even when the vehicle is off. Recalls for this model include:

  • Unintentional Airbag Deployment or Deactivation: Damaged wiring harnesses can lead to unintended airbag activation or deactivation.
  • Vehicle Roll Away from Software Error: A transmission software error may result in a roll-away when the vehicle is parked.
  • Obstructed Rear-View Camera Image: A trailer parking assist message may obstruct the rear-view camera, violating rear visibility standards.

Should You Be Concerned?

These issues have led to frustration for many Hyundai Santa Fe owners. If you’re experiencing any of the above problems, it’s essential to address them promptly for your safety. Keep an eye out for any recalls or technical service bulletins (TSBs) from Hyundai, and report any persistent issues to your dealer.

What’s Next?

The 2021-2024 Hyundai Santa Fe offers many attractive features but has also faced considerable challenges, particularly with its powertrain and fuel injector systems. If you’re dealing with ongoing issues, it’s crucial to know your rights, especially if repairs have been ineffective. Lemon laws may protect you if your vehicle has recurring problems that affect its performance or safety. Consider consulting with a lemon law professional to discuss options if repairs haven’t resolved the issue.

Owning a car should be about convenience and freedom – not worry over performance and safety. If you’re having trouble with your Santa Fe, stay informed, stay safe, and know your options.